16 Incident Management Jobs in Manchester

world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »

bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE … Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line more »

include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible … maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire for continuous improvement and able … to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL more »

the success of our Risk and Excellence team.You will be responsible for conducting thorough investigations, analysis, and commentary writing to develop comprehensive reports for management review. Your expertise will be instrumental in identifying key business risks through root cause analysis and trended statistics, and you will provide valuable insights … to enhance our risk and compliance activities. Key Responsibilities: Conduct investigations and analysis to generate insightful commentary for management reporting. Perform in-depth root cause analysis and trended statistics for key business risks. Identify areas for improvement in risk and compliance activities and provide focused support to the Risk … evolving needs of the business. Support the Enterprise Risk Manager in monitoring the implementation and effectiveness of risk controls and actions. Assist in risk incident management and the maintenance of Group Policies to ensure relevance and accessibility. Aid in the maintenance and continued rollout of certification to ISO9001. more »

with the policies and standards operated by the SOC Provide guidance and support to the DCC leadership team in the event of a cyber incident including: participating as cyber representative on incident management teams; assessing business impacts, whether safety, reputational, regulatory, or commercial in nature. Use your more »

in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on urgency and impact. Ensure timely resolution … agreements (SLAs). Customer Service - Deliver excellent customer service by actively listening to users and empathising with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate … Collaboration: - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary. Problem Management- Monitor and report on recurring issues to help identify root causes and prevent future incidents. Contribute to the development of proactive solutions to common more »

youll be doing Day to day monitoring and administration of security controls around tooling solutions and Cloud based systems such as Office 365, Azure. Management and configuration of our key security systems, Crowstrike, Rapid7, Mimecast, Azure security suite & Netskope. Monitor the GPHG security services to ensure the patching, security … controls and mechanisms are operating effectively. Investigate issues and escalate. Assist in delivering security reviews and the management of metrics to ensure confidentiality, integrity, standardisation and consolidation for ease of support and maintenance. Take ownership in obtaining information, evidence and data required to diagnose and resolve complex problems. Proactively … information security, technology architecture or an infrastructure role. Experience in designing and implementing written and technical information including security policies. Experience in IT security incident management Practical knowledge of information security risks, controls and frameworks (e.g., NIST, COS or ISO27001) Experience of security withing Azure/Cloud environment more »

Operations and will work closely with the service desk engineers. This role will suit an experienced and proactive Problem Manager who is familiar with incident management and the resolution of recurring issues at a large scale. Problem Manager Essential Skills/Requirements: Minimum of 4 years experience in more »

organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity … management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant more »

closely with the development team to maintain and improve system reliability * Lead new initiatives to enhance service desk best practice * Implement best practice for Incident Management , resolution and efficiency * Collaborate with wide stakeholders to optimise system performance * Lead and mentor a team of support analysts. Were looking for more »

co-design and develop a Kubernetes managed service for telco functions within a high security private cloud environment. Automation: Automating cluster deployment, scaling, and management using infrastructure as code (IaC) and container orchestration tools. Collaborating with development teams on infrastructure deployment best practices, encompassing CI/CD pipelines and … related frameworks such as Terraform, Jenkins, and Ansible. Operations: Utilising a DevOps approach, providing documentation and incident escalation support to operations teams to facilitate brilliant in life service and incident management of the Kubernetes managed service. Integration: Building a deep understanding of varied software spanning security, logging more »

key daily and weekly operational risk controls and monitoring processes. to incidents timely, drafting details of incidents accurately following investigation and administration of the incident management system. in producing operational risk content and materials for monthly and ad-hoc management reporting. independent analysis on risk and control … aspects of the incident to provide appropriate recommendations, capture all action details, track statuses and record resolutions. implementation of key change projects for the Enterprise and Operational risk team in the development of Key Risk Indicators (KRIs) and Risk & Control Self Assessments (RCSAs) Requirements Experience in operational risk – from more »

stable network services and manage major incidents. Conduct network monitoring, troubleshooting, and ticket management. Deploy and maintain network tools and systems. Provide support and incident management during network failures. Skills & Experience: Previous experience in IT network environments or large NOCs. CCNA certification. Solid understanding of IP protocols, routing more »

in Northwest England. The ideal candidate will operate and maintain the function, responsibility and regulatory requirement for all matters relating to Data Protection, Records Management and Freedom of Information across its national and international sphere of academic and business operations and to ensure compliance with respective data protection law … A key aspect of the role is to contribute to ad-hoc programmes, projects and initiatives which advance the Data Protection, Information Security, Records Management and Freedom of Information disciplines. The Information Officer may be responsible for the efficient and accurate handling of requests for information under the Freedom … data protection training s. Assist with information governance training and awareness across the organisation in preparing guidance, helping administer online materials and provide appropriate management information to report on compliance including taking an active part in the implementation and monitoring of compliance with training requirements. Assist with audits which more »

an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of … the following experience: Client Support : Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively. Incident Management : Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Managing client escalations … improve support processes and procedures to enhance service quality and efficiency. Client Communication : Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress. Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies. Manage occasionally challenging scenarios and elevate the more »

a candidate would have knowledge of ITIL change processes and advantageous if they already have Security Clearance. Responsibilities: Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring … and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change Management Provide assistance to Team members and Analysts as required. Maintain technical accreditations in line with catalogued services. Benefits: Hybrid working position with only more »