4 Permanent Incident Management Jobs in Milton Keynes

resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize … and address critical problems impacting business operations. Establish and maintain problem management processes and procedures in alignment with ITIL best practices. Monitor and analyze incident trends and metrics to identify systemic issues and opportunities for improvement. Drive cross-functional collaboration and knowledge sharing to enhance problem resolution capabilities more »

This is all about communication, enthusiasm and relationship management. Application Support Analyst responsibilities 2nd line application support of SAAS business applications Supplier/SLA management Service introduction Issue/incident management Essential skills and attributes of the Application Support Analyst Brillant communication skills An inquisitive mindset Commercial … experience of supporting business applications Good basic technical knowledge, able to apply commonsense to 2nd line application issues Stakeholder and client SLA management The successful Application Support Analyst will be offered a starting salary of £40,000 - £45,000 and an exceptional flexible benefits package. This role is hybrid more »

powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. As an Incident Manager, you'll play a crucial role in maintaining service continuity, minimizing disruptions, and ensuring customer satisfaction. Your key focuses will be to manage … closely with IT, operations, and other relevant departments to prevent recurrence. Success in this role looks like: Minimum 1 year of relevant experience in incident management or a similar role within the e-commerce industry. Ability to think critically, analyse situations, and make informed decisions under pressure. Excellent … skills. Comfortable interacting with various teams and stakeholders. Thrive in a fast-paced environment and adapt quickly to changing priorities. Proven ability to lead incident response efforts and coordinate teams effectively. Flexibility is required in this role - you will be on an on call rota to manage with any more »

DV clearance and have a proven Senior Operation Analytical background, with the following skills/experience: Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines. Knowledge of technical WINTEL. Experience of Incident Management. Experience Apple Mobile Phone/Apple Business Manager. Experience of more »