4 Incident Management Jobs in the North East with Remote Work Options

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE Basic understanding of TCP/IP networking concepts Basic understanding of Active Directory Group Policy management concepts Basic understanding more »

depending on project work and is very flexible on working hours! You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product/solution. Supporting the production of technical specifications and/or solutions. more »

in the development and implementation of security policies and procedures. Collaborate with IT teams to ensure compliance with industry standards and regulations. Participate in incident response activities and contribute to security incident management. Stay up-to-date with emerging threats and security trends. Skills and Attributes: Strong analytical … communication and teamwork abilities. Attention to detail and a proactive mindset. Ability to adapt to a fast-paced environment. Knowledge required for this role: Management of local firewalls for endpoints Securing software for remote devices Familiarity with anti-virus software Experience with Windows 365 Familiarity with Windows Intune and … patch management software Experience with Mimecast Benefits: Future progression through our development program Company/team events throughout the year Company pension contribution (increases with length of service) Free on-site parking 30 days annual leave, including Bank Holidays (increases with length of service) Cashback on online purchases Refer more »