3 Permanent Incident Management Jobs in Staffordshire

using your varied technology skills to support, maintain and manage a range of diverse technologies. The Infrastructure Systems team are responsible for the lifecycle management of compute and storage platforms that underpin our highly demanding products and services. The global environment is varied and complex, incorporating bare metal, virtualised … improving the day-to-day operational efficiency and predictability of our systems. You will work on cross-functional infrastructure solutions, helping with business continuity management exercises, problem investigations, incident resolution and system builds, whilst striving for continuous improvement. You will have the opportunity to upskill in current technologies … for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Previous experience in a support based role, supporting an incident management function and knowledge of ITIL. Linux (preferably Red Hat derivatives) or Windows system administration. Experience in the use of virtual infrastructures, including more »

working with ICT showing experience of systems, support and development Experience of diagnostic and fault resolution across a mixed computing environment Experience of task management support, process mapping and design Experience of working and liaising with Third Party suppliers NHS healthcare experience Knowledge of ITIL including best practices such … as Change Management and Incident Management Knowledge of the Service Desk function. Ability to Communicate at all levels. Work across organisational and professional boundaries. Organise self to work on own initiative and as part of a team. Establish credibility with a wide range of clinical staff and … peripherals. Must possess excellent verbal and written communication skills. High level of interpersonal skills, including active listening and understanding Knowledge of the business change management process Excellent influencing, motivation, and negotiation skills Creative approach to the delivery of EPR within the Organisation Proficient skills in the use of MS more »

and reliability. This is working in the defence and security industry so there are exciting projects coming live all the time. Responsibilities will include: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties. Technologies … Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms – Azure/AWS Mobile Device Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration ITIL qualified more »