1 to 25 of 30 Incident Management Jobs in the West Midlands

on a 3 days on/4 days off and then 4 days on/3 days off pattern. The role involves: Security incident monitoring, investigation and follow up incident management processes (security run books). Tuning security alerting and prevention rulesets. Managing security technologies. Communicating with … clients during an incident (email and phone). Cyber intelligence gathering. Contributing to security bulletins/posts. As a Junior SOC Analyst this is a Hybrid role between home and the office in Central Birmingham. Interested? Send your CV ASAP for a chat more »

on a 3 days on/4 days off and then 4 days on/3 days off pattern. The role involves: Security incident monitoring, investigation and follow up incident management processes (security run books). Tuning security alerting and prevention rulesets. Managing security technologies. Communicating with … clients during an incident (email and phone). Cyber intelligence gathering. Contributing to security bulletins/posts. As a Junior SOC Analyst this is a Hybrid role between home and the office in Central Birmingham. Interested? Send your CV ASAP for a chat more »

to join the clients operational resilience team. This team is responsible for coordinating various capabilities within the operational resilience framework, including third-party risk management, business incident management, business continuity planning, and compliance with operational resilience regulations set by the PRA and FCA. Key responsibilities of this … role include: Designing, implementing, and managing the third-party risk management framework for the Bank. Partnering with the business to implement business continuity planning, business incident management, and service resilience. Supporting scenario testing of the operational resilience framework. Tracking vulnerabilities to operational resilience and driving their resolution. … Coordinating the operational resilience framework across all seven capabilities: third-party risk management, business continuity planning, business incident management, service resilience, operational risk, IT disaster recovery, and cybersecurity. Requirements Qualifications/Experience Experience in implementing risk management frameworks. Understanding of operational resilience concepts. Ability to influence more »

support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of Colliers business requirements … and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other … Colliers offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. KEY RESPONSIBILITIES Incident/Request Management · Provide support for all incidents and service requests for all IT systems/services · Providing support in person, over the more »

address identified vulnerabilities and weaknesses. Develop & establish supplier chain security agreements/contracts/questionnaires and manage completion and disengagement. Ensure timely and robust incident management resolution, including major incident response coordination and management. Stay informed about emerging cybersecurity threats and trends, providing recommendations for proactive risk … CISM, etc.) are a plus. Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools, EDR platforms, SIEMs (Splunk/Azure Sentinel), Powershell etc. Strong analytical and problem-solving skills, with the ability to effectively prioritise and manage more »

to spot trends and suggest system improvements Conduct online and face-to-face sessions at customers' sites as well as in-house Support in Incident management of departments in dealing with issues Understand and train on all new products, updates and installs Be the first point of contact … for certain customers as determined by the management team Undertake additional duties in line with capabilities as required Work with other departments to ensure the smooth implementation of new customers Carry out work safely and diligently and ensure all team members do the same Provide technical & product training (internal more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve … these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve … these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

A well established bank are seeking a Third Party & Resilience Manager in Birmingham. Responsibilities: Oversee adherence of third-party suppliers and outsource partners to management frameworks. Ensure critical third parties maintain resilience and optimum performance. Assist Head of Supplier Management & Resilience in business continuity and incident management. … Provide regular reports to Head of Supplier Management & Resilience. Experience: Minimum 1 year in financial services , with experience in incident management and/or procurement/third-party management. Proficient in business continuity, incident management, and operational resilience. Familiarity with banking products and SaaS/ more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve … these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve … these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

ATT&CK and CIS. * Legal and Regulatory Understanding: Familiarity with laws and regulations related to cybersecurity, such as GDPR, CCPA, or HIPAA. Skills * Personnel Management * In house training of personnel. * Stakeholder engagement * Risk Management * Threat Hunting * Threat Analysis * Use of vulnerability management tools * Malware reverse engineering * Detection … rule engineering * Incident Management * Alert Triage * Crisis management Experience * Extensive working experience in a live SOC environment * Line management experience. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to more »

standards and all processes and policies are followed to provide effective customer service. Key Responsibilities: You will support the PAM/IAM Service including incident management, processes and documentation and working with 3rd party support. Managing the end-to-end PAM Process including Privileged user on and off … to business needs. Skills and Experience Required: Proven leadership, delegation and prioritisation skills Experience of PAM/IAM concepts such as RBAC, Toxic combinations management, privileged access management and monitoring. Knowledge of PAM/IAM Access control domains including the tools, techniques and procedures used. Must have excellent … IT Literacy skills. Have strong interpersonal and communication skills; capable of explaining simple procedures in writing or verbally with all levels of management and staff; good phone skills. The role requires a good level of understanding on administering all degrees of systems access in the technical environments. What's more »

supplier chain security agreements/contracts/questionnaires and manage completion and disengagement. * Lead reviews of governance practices with appropriate and sufficient independence from management activity. * Develop policies, standards, processes, guidelines for ensuring appropriate security standards are in place and are adhered to. * Ensure architectural security principles are applied … reviews and assessments of product security architectures and designs across a diverse range of complex infrastructure, data and application systems. * Ensure timely and robust incident management resolution, including major incident response coordination and management. * Deputise for the Senior IT Security Manager as and when required. Education, Qualifications … more relevant qualification/certification (i.e. CISSP, CISA, CISM Knowledge & Experience * Expert knowledge of security data tools, information security controls, security best practice and management strategies. * Experience of designing control maturity tests and conducting control maturity assessments. * Experience of overseeing and leading remediation of security assessments, technical testing, and more »

the IT Engineering , Monitoring and Observability, IT support, Application Support Service Ops teams ensuring systems, services & infrastructure work reliably and securely. Key Responsibilities Line management responsibilities for the team; providing support, personal development plans and undertaking 1-2-1 reviews. Working closely with the Monitoring and Observability, IT Support … SecOps function to ensure that all systems and changes have security at the forefront. Manage the teams to make sure Solid Change, Problem and Incident management processes are followed. Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management … the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem …/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage more »

the Business Senior Leadership Team (specifically SMF 3, 18 & 24) to assess and manage its operational risk following the Group’s model for the management of operational risk and with the support of the Operational Risk Control Department Key Responsibilities: Supporting the Senior OPC Manager in the development of … is provided to BNP Paribas Personal Finance Central Function. Control procedures – Adapt the generic procedures and define and formalise the local procedures. Support with Incident Management – Identify & quantify incidents including Fraud & report incidents to the ORM team. Contribute to the analysis of the incident – root causes & effects more »

pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to … Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

Manager We are recruiting for a Lead IT Security Manager on a permanent basis. The Lead IT Security Manager is responsible for the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. This role is … of threat landscape. Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management . Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new … IT Security Manager: Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . Lead the creation and maintenance of Security Operations policy, standards procedures, and more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 … gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 … gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and more »

Security Manager to join their fast-paced Operations team on a permanent basis. The Lead IT Security Manager is responsible for is the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. Key focus areas … for this role, the ideal candidate will have experience in each of the below; Threat & Vulnerability Management Security Operations Centre - 24/7 Outsourced Web & Content Filtering - ProofPoint, Zscaler, etc. Endpoint Security Infrastructure Security Accountabilities * Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide … value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . * Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). * Manage the application and compliance of security operations procedures, reviewing actual more »

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling … the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »

Role: IT Manager Skills: Multi-site Infrastructure Management, Windows Servers, Cyber Essentials, Networking, Stakeholder Management, IT Configuration £60,000 – IT Manager – Telford- Fully on-site with travel to other sites THIS ROLE DOES NOT OFFER SPONSORSHIP My client is looking for an IT Manager who can oversee the … salaries are ranging up to £60,000 per annum. Skills and Experience Required Excellent communication and people skills Multi-site infrastructure and tech stack management Incident management and planned maintenance Experience maintaining Cyber Essentials compliance Networking protocols including routing, switching, access points and servers Full UK drivers more »

platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with more »