23 Permanent Incident Manager Jobs in England

Incident Manager – Financial Services A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to design and establish a … robust Service Management function and will go on to take operational responsibility for this specific technical estate. The Incident Manager will also be the primary point of ownership for the identification and resolution of problems. Additionally, the Incident Manager will drive reporting processes to actively identify … networks and hardware. Required Knowledge; Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Problem, Change and Release Management. Understanding and experience of real time market data and high volume trading systems. Demonstrable experience of supporting critical applications more »

IT Incident Manager Are you ready to take charge of IT incidents, problems, and service requests? I am seeking a dynamic individual to join a team as an IT Incident Manager. In this pivotal role, you'll play a crucial part in ensuring the smooth operation of … IT services by managing incidents, problems, and service requests effectively. Key Responsibilities for the IT Incident Manager: Serve as the primary point of contact during incidents, driving resolution with clear and effective communication. Lead as the Major Incident Manager during outages, providing timely updates and maintaining … communication. Maintain meticulous documentation of incidents, problems, and service requests, ensuring quality and completeness. Utilize strong analytical skills to identify trends and patterns in incident and problem data. Coordinate with stakeholders to ensure SLAs and KPIs are consistently met, delivering top-tier support to our business users. Facilitate regular more »

Incident Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £50k - £60k + benefits We are actively looking to secure an Incident Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment … a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Incident Management: Lead the incident management process, ensuring that all incidents are logged, tracked, and resolved in a timely manner. Incident Process Expertise … Utilize deep knowledge and expertise in incident management processes to effectively manage incidents and minimize service disruption. Backlog Management: Support the delivery of the existing backlog, prioritizing incidents based on their impact and urgency. Communication: Communicate effectively with stakeholders at all levels, providing regular updates on incident status more »

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management … responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively, and … executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on-call rotation, being readily available to manage and more »

of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team … and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining … the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being more »

Cyber Incident Response Manager Cyber Incident Respond Principal/Manager will own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the … Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life-cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to … deliver a strong incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 – 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident more »

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will … and mature processes and also look after requests. Location: London (1 day a week onsite) Remuneration: up to £60k + benefits! Your role as Incident Manager: Promptly respond to and manage incidents, minimising impact on operations. Collaborate with cross-functional teams to coordinate incident resolution efforts. Conduct … post-incident reviews to identify root causes and implement preventive measures. Develop and maintain incident process plans, ensuring readiness for unforeseen events. Serve as a point of contact for communication during critical incidents. Ideally to be successful you will have: 3 years of incident management experience. Strong more »

Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to … you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in more »

Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting … issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to be a more »

Incident Response and Digital Forensics Consultant Base Location: London/Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Risk Consulting function is a cornerstone of our business. Operating from locations across the UK we do work that matters, serving the country with … organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as an Incident Response and Digital Forensics Consultant? The Incident Response and Digital Forensics Consultant role will be working in the Cyber Response Services (CRS) Team … a range of security certifications. What will you be doing? · Manage and co-ordinate cyber security incidents for our clients. · Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). · Maintaining a current view of the cyber threat and being able to advise clients on more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers … Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and driving … implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques Excellent package including more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development … to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of 5+ years performing … at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and concepts Demonstrable experience of working in more »

DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem … IT department. About the role: Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role … ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem management. Responsible for continuously reviewing and improving incident, change, and problem management processes. This includes ensuring that these processes are more »

About The Role Team IT Service Manager Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker … What this role is all about: As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams. You will be structuring and leading investigations to ensure accurate and timely information … to resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

From boardroom to shop floor. In short, we are a no-nonsense consulting firm. The role: Valcon is currently looking to recruit and IT Incident Manager on an initial 3-month engagement to help support their financial services practice. Professional with at least 5 years of experience in … Incident Management for medium-large organisations Responsible for overseeing incident management across both Enterprise Applications and Core Infrastructure Strong management abilities to coordinate the incident management across multiples teams. Strong communications skills as the role requires constant interaction and reporting into senior stakeholders within the business. The … role will require strong participation on MIM (Major Incident Management) process, by coordinating other MIM managers currently part of the organisation. Familiarity with ITSM Tools is required (e.g. Sunrise, Service Now, JIRA ITSM) Experience on the financial services industry is desirable (Credit) Experience working in a large consultancy previously more »

their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. Incident Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o … Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service. o Support for DevOps technical input and triage, for instance log reviews, incident … ensure the operational state of the service is visible at all times. o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews). o Work with the tribes to coordinate and lead Service Recovery activities where required. o Partner with tribe leads/ more »

IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by mid June 2024latest - candidates who are available immediately … would be ideal An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position … operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and Request function to implement industry more »

My client is a multinational software organisation, working across multiple channels and services. They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. You will be working as part of a global operations team with … The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking … for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance … across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking … for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance … across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering more »

This role is a 3rd Line Team Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT … and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. As a Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service …/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and root cause analysis of recurring incidents, as well as aiding technical investigation of Problems to expedite resolution reduce ticket volume and repeat efforts as a more »

line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents as well as and help advance my clients incident response processes and methodologies. Responsibilities Manage and co-ordinate cyber security incidents for their clients, working closely with the head of cyber response. Digital … forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on the threat landscape and attacks which may be relevant to them. In order to be a good match for this position … you should have a strong background in cyber-security and incident response. For example: You should be able to guide a client through an unstructured incident response process (such as an advanced network intrusion) managing resources and defining objectives at each stage of the incident response process more »

line leadership. The successful candidate is expected to manage a broad range of cyber-security incidents as well as and help advance my clients incident response processes and methodologies. Responsibilities Manage and co-ordinate cyber security incidents for their clients, working closely with the head of cyber response. Digital … forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on the threat landscape and attacks which may be relevant to them. In order to be a good match for this position … you should have a strong background in cyber-security and incident response. For example: You should be able to guide a client through an unstructured incident response process (such as an advanced network intrusion) managing resources and defining objectives at each stage of the incident response process more »