4 Incident Manager Jobs in the UK excluding London with Remote Work Options

of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team … and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining … the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents … and problems with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel … to the organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers … Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring incidents by determining true root cause, and driving … implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trend analysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques Excellent package including more »

powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. As an Incident Manager, you'll play a crucial role in maintaining service continuity, minimizing disruptions, and ensuring customer satisfaction. Your key focuses will be to … closely with IT, operations, and other relevant departments to prevent recurrence. Success in this role looks like: Minimum 1 year of relevant experience in incident management or a similar role within the e-commerce industry. Ability to think critically, analyse situations, and make informed decisions under pressure. Excellent verbal … skills. Comfortable interacting with various teams and stakeholders. Thrive in a fast-paced environment and adapt quickly to changing priorities. Proven ability to lead incident response efforts and coordinate teams effectively. Flexibility is required in this role - you will be on an on call rota to manage with any more »