Incident / Problem Manager x 2 - ITIL/ITSM - All Levels - Swindon - FinTech - New!
Swindon, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
RedRock Resourcing
Job DescriptionIncident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New!£28,000 - £38,000 + Benefits + Bonus + Hybrid+++ 2/3 days on site per week +++Leading organisation in Swindon requires a number of Incident Managers/… have the following:Circa 2 years in ITIL Service Operations with a focus on Problem ManagementAnalytical approach to problems and excellent attention to detailWork under pressure and to deadlinesContinuous Service Improvement mindsetBI Tools – Ideally Power BI or EazyBI - DesirableJira/Jira Service …/Confluence - DesirableExcelDuties will include the following:Assisting in Problem Management investigations with technical subject matter expertsPartaking in post incident reports for all major incidents to senior IT leadersBeing responsible for the prevention of recurring incidents by determining true root cause, and more »
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