1 to 25 of 69 Permanent Line Management Jobs in the West Midlands

challenge? Due to lightning-fast growth, we’re looking for an additional Technical Services Manager to support our Head of Technical Services with the line management of our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer … for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Management of all inbound and outbound contact centre touch points including phone, chat and email. Liaison with Head of Technical Services and other departments to … identify trends, suggest improvements to support more efficient service delivery. Provide resolution to ensure outstanding customer service is being delivered in line with policy. Direct line management of a growing team including performance and absence management, training and development. Responsibility for ensuring adequate staffing and resilience more »

will require involvement in all aspects of the project delivery, taking overall ownership and ensuring compliance with all relevant standards, technical support of commissioning, management of project budget and deliverables. Where required, the role may take additional responsibility to support the leadership, and carrying out of, a specific functional … or large program of work within the MTCs Technology Group or Industrial Sectors. You may be expected to work collaboratively with colleagues in the management teams within the Technology Group and Industrial Sectors to deliver the corporate objectives of the MTC and ensure alignment and effective delivery of functional … of the MTC and ensure alignment and effective delivery of functional strategies. You will be required to collaborate closely with colleagues in the same management team to deliver the objectives of the business unit or large project. This requires an ability to influence people outside your line management more »

As the Head of SLR and Costing you will play a pivotal role in developing, implementing and promoting Patient Level Costing (PLICS) and Service Line Reporting across the organisation. You will have expert knowledge of managing and maintaining costing systems to facilitate effective delivery of the national costing objectives. … means we are committed to embedding flexible working within our organisation as a flex positive employer. Job description Job responsibilities The Head of Service Line Reporting and Costing leads and manages the Service Line Reporting (SLR) and Costing team, interprets complex national guidance and works autonomously to deliver … the costing responsibilities of the Trust on behalf of the Chief Finance Officer. The post holder is responsible for the development and overall strategic management of SLR and Patient Level Information and Costing System (PLICS); leading the SLR & Costing team and using specialist technical costing knowledge to deliver accurate more »

embedded software engineers tasked in developing both new and existing product lines in an already award-winning business. Responsibilities : Embedded team leadership and line management (training, mentoring etc) for the release of the new product lines. Oversee deliverables across the full embedded lifecycle, ensuring company resources are properly … properly documented. New tool research and introduction to aid in the development of future products and roadmaps. Key skills and experience: Team leadership and line management experience is essential. Good understanding of the embedded development process. Agile tools and methodologies. Good communication skills with people in the business more »

and assembly of high value low volume components. The Programme Manager will be responsible for overseeing the delivery of all projects within the Project Management department on time, within scope and budget. Reporting to the GM, the Programme Manager will be responsible for the line management of … running the major customer projects. This role is of strategic importance to the business and requires a high integrity individual with a strong project management and people management background. The Programme Manager will be a team player, with strong skills in getting the best out of people and … oversee. Programme Manager Job Description The Programme Manager will be the lead contact point for the GM for all aspects relating to the Project Management department. This will include having a good working knowledge of all current projects, establishing and updating key metrics and reports and working closely with more »

customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from … the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers … documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining more »

conception to delivery. Prior experience as a SuccessFactors Product Manager or similar role in Tier 1 SaaS platforms. Expertise in incident and major incident management, ensuring operational continuity. Strong leadership and budget management skills, with direct line management experience. Proficiency in stakeholder management, adept at … communicating complex concepts and influencing decision-makers. If you're ready to drive success through strategic HRIS management and thrive in a dynamic, collaborative environment, we want to hear from you. Apply now and be part of a journey towards excellence more »

conception to delivery. Prior experience as a SuccessFactors Product Manager or similar role in Tier 1 SaaS platforms. Expertise in incident and major incident management, ensuring operational continuity. Strong leadership and budget management skills, with direct line management experience. Proficiency in stakeholder management, adept at … communicating complex concepts and influencing decision-makers. If you're ready to drive success through strategic HRIS management and thrive in a dynamic, collaborative environment, we want to hear from you. Apply now and be part of a journey towards excellence more »

impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Programme management advisory and delivery In response to significant client demand and a strong opportunity pipeline, the AECOM programme management advisory and delivery teams are … support programme advisory and delivery commissions across the whole programme lifecycle including programme definition, delivery model and organisational design, programme readiness, maturity assessments, programme management and PMO design and implementation. Depending on an individual’s grade, example role duties include: Support the team in the delivery of its strategic … goals in relation to capability, growth and commercial targets; Lead or support the delivery of significant, complex programme management advisory or delivery commissions involving multidisciplinary teams and diverse stakeholder groups; Ensure commissions are managed and delivered to the appropriate quality standards and commercial expectations; Ensure a robust approach to more »

Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with the ability to communicate complex more »

Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Direct line management experience Budgetary experience Experienced in working with 3rd party suppliers Skilled stakeholder manager with the ability to communicate complex more »

training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts … the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst … capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and more »

comprehensive knowledge of the Wastewater market sector, excellent technical skills and have a proven track record in one or more of business development, client management, project management and line management. Essential Criteria Coaching and people management skills Knowledge of the water environment and sustainability. A natural … CIWEM). Skilled in the use of Hydraulic modelling software. First class written and oral communication skills. Desirable Criteria Experience working on Storm Water Management and Sustainable Drainage Systems (SUDS). Experience working with software such as FME, Power Bi, and/or programming tools such as Ruby, Python … and Visual Basic. Experience of team working on multi-disciplinary projects. Sound commercial understanding. Project Management skills. Able to develop and motivate junior team members. Responsibilities Leading of the project team, responsible for resource planning and management. Technical and project management of DWMPs and other projects including Hydraulic more »

a pragmatic and flexible approach to work and get involved in supporting engineers when necessary. Within the systems team, we provide full Infrastructure Lifecycle Management of a broad range of servers, storage, OS platforms and virtualisation services. Reporting to the Systems Manager, you will liaise with all leadership areas … and services. Removing blockers and providing an escalation path for the team. Assessing the impact of change. Distributing knowledge and mentoring team members. Providing line management, performance and skills management, mentoring and coaching to staff. Taking accountability, setting high expectations of your work and learning from mistakes more »

Specification Educational and professional qualifications Essential MSC in Biomedical Sciences or equivalent BSc in Biomedical Sciences or equivalent Currently registered with HCPC Desirable first line management qualification Experience Essential at least 2 years as a senior BMS in POCT management Use of POCT management software Use … of hospital LIMS Teaching and training of hospital staff Desirable experience of change management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the more »

Main duties of the job You will be responsible as the Clinical System Officer for maintaining and creating clinical decision pathways, with direction from line manager and clinicians.. You will be required to communicate and provide highly complex information to a wide range of internal and external stakeholders. You … Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects. Be a key member of the team as well … as supporting effective communication and stakeholder management, both internally and externally. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. more »

and mentor other software engineers. Moreover you will make the technical decisions within the Tribe. This is a hands-on coding role with no line management. Tech stack is C# , .NET Framework 4.8, SQL, Javascript , AngularJS (moving away from this), AWS, Docker, React, Azure DevOps for CI/CD more »

+ Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. … To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CI's, and effect system changes smoothly. Key Responsibilities: Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on driving change workflow. Ongoing co-ordination with … project and operational based teams for Change deployment. Maintain IT Change & Configuration management documentation on a regular basis and be accountable for the quality and completeness. for example, Post Implementation Reviews, presentations, procedural docs and change and/or release schedules. Communicate (and/or train as necessary) on more »

advice. This is a "strategic doing" job. You will have strategic, relational and operational responsibilities including strategic oversight and responsibility for your function; relational management both internally and externally and responsibility for the practical skills and tools to do the job and ensure it is done. Developing and managing … implementation of organisations IT and Cyber-Security strategy and data management, data capture and data analysis systems and delivery. Ensuring data capture and analysis inform decision making, service delivery and improvement and enable reporting and capture the value and impacts of service delivery and innovation both internally and externally … informing commissioners and policy makers. Responsible for management of a team of performance analysts Experience of providing strategic guidance and advice at Board level and experience of providing line management support to staff, undertaking performance management through annual PDR's and one to one meetings. Ensuring more »

oversee the development of the admin and clerical staff To develop and implement new ways of working within the admin and clerical team in line with the strategic objectives of the Trust and the Transformational Change Programme. To ensure service delivery is supported by fit for purpose buildings and … cross cover arrangements. Person Specification Qualifications Essential Good General Education (e.g. GCSE English and Maths A-C QCF Team Leading Level 4/First Line Management Level 3/4 or equivelant Knowledge and Skills Essential Excellent communication/customer care skills both written and verbal demonstrating empathy … own and occasionally other's workload and use own initiative Ability to maintain relevant recording and information systems Understanding of working in a Admin Management role Ability to deal professionally with enquiries from staff, service users and stakeholders Experience Essential Experience of working with a range of Microsoft Office more »

including mining, generation, and visualisation. Additionally, you should be committed to transforming data into readable, goal-driven reports for continued innovation and growth in line with business and clinical needs. You will report to the Director of Clinical Performance. Please note: This role is a hybrid rolewith the need … computer reports, printouts, and performance indicators to locate and correct code problems. Provide ongoing reports to the clinical workforce and corporate directors working with line management to prioritise against business and information needs. Identify trends and opportunities for corporate growth through analysis of health and social care data … to undertake further learning with our excellent apprenticeship scheme Expert supervision & support Employee referral scheme Free Health Cash plan 24 hours free GP support line Free life assurance cover Free eye tests Car lease discounts Discounted gym membership Free mortgage broker and Insurance cover Pension scheme Employee NHS - discount more »

processes when managing and delivering projects, undertake risk assessments, report incidents, accidents and near misses where appropriate. Responsible for directly supporting Site Managers, or line management and motivation of less experienced members of the team and assisting effective communication of relevant business issues. In liaison with all stakeholders more »

processes when managing and delivering projects, undertake risk assessments, report incidents, accidents and near misses where appropriate. Responsible for directly supporting Site Managers, or line management and motivation of less experienced members of the team and assisting effective communication of relevant business issues. In liaison with all stakeholders more »

and impact you lead, and support the Technology Sector and Industrial Sectors in the development of their pipelines and project proposals. You will be line-managed, coached and mentored by the designated Resource Manager as part of your own development. To contribute to technical and business strategies by developing more »

the reliability, security, and performance of our infrastructure. Responsibilities: * Manage the day-to-day operations of the ICT Infrastructure function, overseeing server infrastructure, network management, cyber security, connectivity, telephony, and data backups. * Lead a team of technical experts, providing guidance and support in their roles. * Collaborate with the Head … QNAP, Brocade, Fibre-Channel, iSCSI) * Network infrastructure (Cisco, FortiNet, PFSense, Ubiquiti, WAN architecture, SD-WAN) * Telephony (Broadsoft) * Monitoring tools (PRTG, SNMP) * Firewall configuration and management * Backup and recovery solutions (VEEAM, Zerto) Experience * Proven team leadership and people development skills. * Understanding of ITIL practices and ability to apply them effectively. … internal and external projects from inception to completion. * Exceptional communication skills, both oral and written. * Bachelor's degree in Computer Science, Information Systems, Project Management, or a related field (desirable). * Relevant technical certifications, such as Microsoft, Azure, VMware, and Cisco (preferred). Join our team and be part more »