bring? Experienced in 2nd line support for PDH, SDH, and Radio Communications, with strong knowledge of network management and relevant tools. Proficient in Word, Excel, Visio, and MS Project. Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable More ❯
storage hardware. Detailed knowledge of server security hardening. Detailed knowledge of server virtualization (hypervisor). Facility Management, Network Cabling, Equipment Installation. Knowledge and proficiency in Excel, Word, PowerPoint, Visio and Microsoft Outlook. Strong time management/multi tasking & organisational skills. Strong work ethic. Reliable time keeping and attendance. Good communication skill. Fluent in English. More ❯
fault resolution Regular communication verbally and written with existing customers Take ownership and effectively manage support tickets including incidents and changes requests Documentation of customer solutions – OSS System, Visio documentation, technical summary write up Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects What you’ll need to succeed: Knowledge More ❯
