1 to 25 of 36 Major Incident Management Jobs in England

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … LCM projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability … to drive CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS more »

to ensure that appropriate security controls are in place for KPMG technology solutions. Role summary Provide Bridge between GISG Operational teams and ITS Global Major Incident Management Process Coordinate Security Incident management activities across Regions • Provide Member Firms with Incident Response advice and support … set up, and maintain repeatable Teams War Room structure Define, set up, and maintain communication structure and templates for the three below high level incident types. Assist in coordination with GCISO to link into board level and regulatory comms requirements Give Service Management the Security context of any … Security Incident promoted to Major Incidents Assist in the delivery of Cyber War games and purple teaming activities Initiate US Advisory IR assistance requests Coordinate US Advisory IR activities when necessary Key accountabilities Provide Security Incident Management Framework and coverage between GISG and the ITS Global more »

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong more »

Job Overview: Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly. Key Responsibilities: Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams … managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents. On-Call Duties: Participate in an on more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to … resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

and maintenance of desktop PCs, laptops and tablets (iOS and Android). Configuration, support and maintenance of mobile and audio-visual technology. Updating of incident and request tickets within the Service Management tool. Documentation of procedures. Project work as required. Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management). Network configuration as required including port patching and fault diagnosis. 37.5 hours per week, Monday to Friday, on shift between 8am-6pm. Travel - you will be required to travel between our four main sites as well as to our more »

with SuccessFactors (or other Tier 1 SaaS based platform) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Skilled stakeholder manager with the ability to communicate more »

to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer … OLAs, SLTs in line with KPI's. Maintain high levels of customer service experience whilst liaising with other delivery teams Effectively manage communications for major incidents and escalate as required. Develop the skills and knowledge of the Service Desk Analysts Assist with employee training Experience and skills required: Experience … within a similar role Knowledge and experience implementing ITIL Service Management Best Practices Excellent communication, both verbal and written Excellent customer service skills Experience in Major Incident Management Next Steps? If you would like to know anything more about this role or even just want to more »

tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to … resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »

and empowerment in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the … incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of … the incident the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting more »

From boardroom to shop floor. In short, we are a no-nonsense consulting firm. The role: Valcon is currently looking to recruit and IT Incident Manager on an initial 3-month engagement to help support their financial services practice. Professional with at least 5 years of experience in Incident Management for medium-large organisations Responsible for overseeing incident management across both Enterprise Applications and Core Infrastructure Strong management abilities to coordinate the incident management across multiples teams. Strong communications skills as the role requires constant interaction and reporting into senior stakeholders within … the business. The role will require strong participation on MIM (Major Incident Management) process, by coordinating other MIM managers currently part of the organisation. Familiarity with ITSM Tools is required (e.g. Sunrise, Service Now, JIRA ITSM) Experience on the financial services industry is desirable (Credit) Experience working more »

created role we’ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands … the maximum tolerable level of disruption to important business services, supported with specific outcomes and risk metrics. Building an effective Business Continuity and crisis management regime, being responsible for the development of Business Impact Assessments (BIA), Business Continuity Plans (BCP) test plans across the business, embedding governance, roles, and … s Operational Resilience roadmap to help prevent, adapt, respond to, recover from, and learn from operational disruptions. Capture relevant information to determine whether an incident needs to be declared and then classifying the severity of the incident (minor to critical). Leading improvements in Business Continuity by designing more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »

the leading worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. Furthermore, you will be responsible for supporting C-level executives more »

testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, Major Incident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »

testing and implementing them to move the business forward. Responsibilities Accountable for the Global IT Operations and Infrastructure, including the Service Desk and Service Management functions to deliver an effective, efficient and professional service across the organisation globally Accountable for the planning, design, implementation, operation, maintenance and improvement of … a Global organisation. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware IT Service Delivery & Management (Change, Asset, Delivery, Problem, CSI, Capacity, Major Incident Mgmt. etc.). Infrastructure (Server, Virtualisation, Database, Network, Voice & Unified Communications, Storage, Backup Services … member of the Technology Leadership Team Skills and Experience Substantial experience working within a multi-national organization with relevant leadership experience in infrastructure & operations management of internal resources and outsourced service providers. ITIL (minimum Foundation). Prince 2 or equivalent. Managing a multi-million pound Budget (OPEX/CAPEX more »

Job DescriptionRole: Head of Incident Management & Service OperationsLocation: West London – hybridSalary: £110,000 – 125,000 + car allowance + bonus + benefitsWe have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to join them … during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management.You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT services, and the … operational processes across service operations. The role:Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release managementEnsure major incident management procedures are ready-to-deployLead on root cause analysis activities for major incidentsBe the driver of problem resolutionProvide insight more »

Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to the … you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in more »

Cyber Incident Response Manager Cyber Incident Respond Principal/Manager will own all cyber security events throughout the incident life-cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA’s. You will work side by side with the Cyber Detect … Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life-cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong … incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 – 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management more »

Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the more »

Senior Incident Manager Hybrid – 3 days per week onsite London, W1S 1FE The Client This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development, and … transition to a low carbon future. The Role To ensure the smooth running of the organisation’s Infrastructure solutions through effective Change, Problem and Major Incident management. Essential Skills Required A strong understanding of Incident, Problem and Change management within an ITIL environment A minimum of … 5+ years performing at least one of Problem, Change or Incident Management at a senior level Demonstrable experience working with outsourced teams Demonstrable experience of both reactive and proactive techniques for problem and incident management A good working knowledge of IT infrastructure systems architecture and concepts more »

a large IT professional services company supporting with a large data centre migration. The responsibilities will include supporting on all BAU duties such as major incidents, outages, governance, and problem/change management. There will be lots of internal and external stakeholder management so strong communication and problem … solving skills are key. As an IT Service Operations Manager, you will oversee and govern the outcomes of core Service Integration and Management (SIAM) disciplines. Your primary objective is to ensure the delivery of high-quality services in line with agreed SLAs and KPIs, through effective management of … both partner-provided resources and internal teams. You will also act as a Major Incident Manager for high-profile incidents, driving resolution through effective leadership and coordination. Proven experience in Major Incident Management and leading hybrid teams. Expertise in working with third-party support teams more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined more »

clients putting customer service at the highest priority. What you will ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause … analysis & Major incident management What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »

delivery LCM projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettesAbility to drive major incident management with all key stakeholders and other interface teams.Ability to perform huge backlog ticket reduction and finding out solution,Ability to … drive CAB representation , mastery on change management process & release managementAbility to work in Devops model which necessitates a hybrid blend of application development and application support exposureShould have sound knowledge on devops , Jenkins , CI CD pipeline implementation.Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS .Ability to do the end … Pipelines & Shell scripting Domain:Banking Tools :ServiceNow, HP Service Manager – Ticketing ToolsLeap work, Grafana, osymosis, splunk, Moogsoft, Tableau & power BIJIRA, HP Application Life Cycle Management – Change more »