Senior Service Desk Analyst
Ty Glan Yr Afon, Cardiff, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Digital Health and Care Wales
ensure the goals and objectives for each service corresponding to their respective SLA's.OLAs and Service schedules are met. To ensure that appropriate information is produced about each service for analysis. To work with the Service Desk Team Leader to review incidents and problems and develop service improvement … Good general knowledge of common hardware and software applications including but not restricted to: Common email systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements Desirable Knowledge of NHS Wales organisations & ITIL strategy Knowledge … environment Skills and Attributes Essential Good communication and problem solving skills Must possess strong verbal communication skills to liaise with IT mangers, 3rd party system suppliers and customers combined with excellent interpersonal skills Ability to learn new technologies with minimum supervision Must be proficient at fault finding and possess more »
Employment Type: Permanent
Salary: £28834.00 - £35099.00 a year
Posted: