1 to 4 of 4 Management Information System Jobs in Cardiff with Remote Work Options

dynamic, enthusiastic, and confident individual to join a small team in providing support as a single point of contact for users of the CareFirst system within Childrens Services. CareFirst is the case management system utilised by social services and communities staff for recording service user information … internal and external users of CareFirst, assisting in logging, expediting, and resolving queries or issues. Set up new users and organisations on the CareFirst system and schedule staff for relevant training sessions. Handle various data cleansing tasks within the system. Utilise Helpdesk/customer service experience and technical proficiency … SharePoint and Microsoft Forms being advantageous. Additional Information: This is a hybrid working role, although during the implementation of the new Eclipse system, occasional attendance at County Hall may be required, depending on assigned tasks. If you think you have the skills and experience required for this more »

the goals and objectives for each service corresponding to their respective SLA’s, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work with the Service Desk Team Leader to review incidents and problems and develop service improvement … plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service reviews with the Service Desk Manager and Service Desk Team Leader - Ensure that appropriate Metrics and Performance … Good general knowledge of common hardware and software applications including but not restricted to: - Common email systems and protocols - Domain Name Service - Active Directory System - Authentication principles - Understanding of inter-relationships between aspects of IT infrastructure and service support requirements - Experience of working in a technical support role and more »

ensure the goals and objectives for each service corresponding to their respective SLAs, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work with the Service Desk Team Leader to review incidents and problems and develop service improvement … plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service reviews with the Service Desk Manager and Service Desk Team Leader - Ensure that appropriate Metrics and Performance … Good general knowledge of common hardware and software applications including but not restricted to: - Common email systems and protocols - Domain Name Service - Active Directory System - Authentication principles - Understanding of inter-relationships between aspects of IT infrastructure and service support requirements - Experience of working in a technical support role and more »

champion who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required, a regular audit of these databases and be … the performance of the services against the stated metrics in them. - To manage requests for change from customers in accordance with National Change Management process. - Standard keyboard skills for inputting and manipulating data and information into computer databases. - Proactively keep track of service development, understand how … well maintained, to help in the identification of appropriate work instructions and to assist in the development of new ones. - Create reports for management from collected data showing trend analysis, highlighting abnormal performance on systems. - Undertakes surveys or audits, as necessary to own work. - Work within organisational and more »