2 Apprenticeship Management Information System Jobs in Hampshire

of the 1st Line Service Desk Technician is to receive telephone calls, emails and live chats from users/customers, record as much information as possible, attempt to resolve the incident/request and log as a ticket if immediate remediation is not possible. Role Customers (Internal/… Shared Inbox emails to be logged within SLA Ensuring Incidents & Requests are actioned within required SLAs Escalating high priority incidents & major incidents to management team Attempting to resolve incidents and requests on initial contact Ensuring regular, positive feedback from customers Act as single point of contact for end … customers with a wide variety of faults, queries, and concerns Ensure all information is logged in the relevant Service Management system, meeting the Minimum Data Set requirements Communicate confidently and accurately with users, customers, colleagues, and managers Training Firebrand’s sector-leading Level 3 Information more »

with the support of the IT team. Processing new starters and leavers. Building and configuring desktops and laptops from our build station. Reporting monitoring system notifications and alarms to IT Management. Participating in weekly team meetings. Working closely with other team members to complete projects. Training Firebrand’s sector … leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications … to work across multiple sectors. Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship: Microsoft Certified Azure Fundamentals CompTIA IT Fundamentals+ Certiport IT Specialist Networking Microsoft Certified Azure Administrator Associate Key areas covered are: Support more »