with best practice General To respond to all incidents in a timely fashion operating within service level agreements, ensuring adherence to all Service Management processes To ensure that all end user incidents are clearly logged in the incident reporting tool, capturing resolution details as appropriate To search documentation … and previous requests for assistance on related incidents, looking for trends \ patterns to establish possible solutions To maintain confidentiality regarding the information being processed, stored or accessed, in line with security policies To aid the systems and test analysis process teams by undertaking testing activities as required on … as required, ensuring that all testing is undertaken in line with agreed company processes and standards To ensure compliance with the company change management processes as required To recommend process or working practice changes to the management team to help remove redundant or over-engineered processes more »
support the Divisional Integrated Business Plan and Trust strategy. Support the development of systems to enable efficient communications internally and externally. Ensure any new system/upgrades to systems affecting divisional or Trust Business are tested thoroughly. Ensure a robust contingency plan is in place for continuity of Divisional … of options. Plan and organise a broad range of complex activities, formulate and adjust plans for the divisional IT systems environment. Oversee operational management of divisional systems Collaborate and communicate effectively with all stakeholders to ensure on-going development and support of divisional systems for clinical services. Oversee … contract management and financial arrangements for divisional systems ensuring probity at all times. Main duties of the job Develop and maintain effective communication and positive working relationships within the Division and throughout the Trust. Establish effective communications links with external agencies including GP practices, CCG's, Community Trusts more »
help evolve that persons skills. Microsoft Word - Lead .Net Application Developer You will be involved in developing a Customer Relationship Management (CRM) system for a niche sector. Clients then add their business requirements such as Membership Management, Event Management, Product/Publication Sales … etc. In addition, they may request to have modifications and enhancements made to meet their explicit requirements. The contact information is held within the core CRM element Dot .Net solution, all of the add- on modules have basic Sales Ledger features (i.e. invoicing, payments, refunds, rejections and credits more »
