London, England, United Kingdom Hybrid / WFH Options
Apax
hours per week between 8:30am - 5pm, Monday to Friday. Key Requirements Undergraduate degree or equivalent in a related discipline, such as Computer Science or Information Technology (essential). Microsoft365 certifications, including PowerShell management for mailbox permissions (essential). Advanced MicrosoftOffice suite skills with extensive demonstrable experience of Teams (including Teams/cloud telephony … systems), Outlook, Word, Excel and PowerPoint with outstanding IT and digital skills. 5+ years' experience in Microsoft Intune (MDM Management) services and SharePoint. Experience managing SaaS platforms, e.g., business communication platforms, intranet, ATC. Experience managing Cisco switches and routers. Knowledge of operating systems such as Microsoft Windows Server, including NLB and clustering. Experience managing Azure Conditional Access policies … as TCP/IP, DNS, DHCP, Firewalls, TCP/IP routing, LAN, WAN. Knowledge of ITSM Frameworks. Strong knowledge of Microsoft Windows 11, Microsoft Exchange Server, Office365, SharePoint, AzureAD, LAN, Internet access, firewalls, and Exchange/Office 365. Knowledge of Hyper-V and VMware ESX. Knowledge of backup and DR services (Backup Exec, Datto, Azure More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Candour Solutions
team members, promoting a culture of technical excellence. Lead resolution of escalated technical issues and serve as a key contact for complex IT problems. Diagnose and resolve issues across Microsoft Windows environments. Support the development and delivery of the company’s IT strategy. Contribute to infrastructure improvement projects and business continuity planning. Track and report on help desk KPIs … Key Skills & Experience: Essential: 5+ years' experience in Senior IT Support or 2nd/3rd Line roles. Experience of mentoring/supporting junior members of the team. Experience of: Microsoft365 including Exchange, Teams, SharePoint, Intune, Azure AD. Windows Server and Desktop. Networking including TCP/IP, DNS, DHCP, VPNs, firewalls, switches. Cybersecurity and endpoint management best …/in smaller internal teams. Exposure to virtualisation (Hyper-V, VMware), cloud platforms (Azure, AWS), and backup solutions. Scripting and automation experience such PowerShell. Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or ITIL. Benefits: Bonus scheme based on company profit. Hybrid working pattern – 3 days in the office, 2 from home. Career progression. Exciting project involvement. Supportive More ❯
London, England, United Kingdom Hybrid / WFH Options
Atlas Technica
control procedures Requirements The ideal Sr. Systems Engineer will possess 3 or more years of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support/Desktop Support: Microsoft Windows, MicrosoftOffice, desktop, and mobile device troubleshooting Strong verbal and written communication skills Ability to balance projects, support tickets, and R&D initiatives Significant experience with Microsoft365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp Support of Sophos or similar product for endpoint threat management Understanding of virtualization platforms such as VMware or Hyper-V Understanding of networking … industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products Significant experience with Microsoft Azure Exceptional written and verbal communication Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Experience with and ability to support Citrix XenApp or similar products More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Destination Sport
and Infrastructure Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable Maintain and update network Infrastructure (where appropriate) in the Manchester office …/MDM) Device Management and optimisation using appropriate toolsets Cloud Telephony platform KeyIVR Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc Print Management (inc Papercut) Microsoft365 ecosystem/infrastructure Domain management & maintenance Microsoft Teams Rooms and AV solutions Enterprise Application Management/Integration in Azure Asset management Network Patching Remote Site … knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP Have working experience & knowledge with Windows 10/11 system administration Demonstrate solid experience and knowledge of Office365 & desktop imaging/Autopilot Be a collaborative team member who is able to work as part of a wider team while working independently on own tasks & projects Have More ❯
London, England, United Kingdom Hybrid / WFH Options
Destination Sport
and Infrastructure Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable Maintain and update network Infrastructure (where appropriate) in the Manchester office …/MDM) Device Management and optimisation using appropriate toolsets Cloud Telephony platform KeyIVR Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc Print Management (inc Papercut) Microsoft365 ecosystem/infrastructure Domain management & maintenance Microsoft Teams Rooms and AV solutions Enterprise Application Management/Integration in Azure Asset management Network Patching Remote Site … knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP Have working experience & knowledge with Windows 10/11 system administration Demonstrate solid experience and knowledge of Office365 & desktop imaging/Autopilot Be a collaborative team member who is able to work as part of a wider team while working independently on own tasks & projects Have More ❯
Gravesend, England, United Kingdom Hybrid / WFH Options
Apex IT Consultants
of a team. Requirements: Minimum 3 years of experience within a network consultancy/IT services company environment, with experience in implementation and support services. In-depth knowledge of Microsoft domain infrastructure, including Active Directory, Group Policy, and DNS. Experience in the implementation, upgrade, and migration of Windows Servers, as well as troubleshooting support and general administration. Hands-on … Hyper-V, including their setup and management. Experience with Microsoft365 setup and migrations. Experience with Azure and/or AWS setup and management. Experience with M365 backups and restore. Experience with SharePoint and OneDrive. Working knowledge of various switch and firewall configurations. Strong experience with security software and tools. Experience with PC roll-outs and upgrades. … Experience with mobile device support. Skills: Expertise in VMware and virtualized technologies. Server management experience with Windows Server OS 2016, 2019, and 2022, including on-premises Exchange. Proficiency with Microsoft365, Intune, and Exchange Online. Experience with HP host and SAN technologies. Network management skills, particularly with Cisco. LAN management, including DNS, DHCP, and DFS. Firewall management More ❯
Fareham, Hampshire, United Kingdom Hybrid / WFH Options
Leidos
to learn quickly. Desired Skills: Strong knowledge of MECM: Packaging, patch management and software distribution Strong knowledge of Microsoft Endpoint Manager/Intune Strong knowledge of MicrosoftO365 Admin Have experience of working in a ITIL framework A Understanding of Project Management and Service Management best practices and principles A good level of experience in current role, able … in a pressurised environment, remaining focused. Microsoft Active Directory administration and Group Policy management Understanding of Ivanti Environment Manager and Application Control Knowledge/Awareness: MicrosoftOffice365 and Windows 10 environments Microsoft Endpoint Manager/MDM Microsoft365 Admin Cisco Wired and Wireless Networks Cisco VOIP Systems administration Windows Server and … MS PowerShell OneDrive Desktop, Laptop, Mobile and Server hardware Excellent knowledge of Mobile Software (iOS and Android) ITIL Remedy DNS and DHCP Microsoft Azure and awareness of cloud computing Teamwork: Facilitates effective team interaction. Acknowledges and appreciates each team member's contributions. Effectively utilises each team member to his/her fullest potential. Keeps track of lessons learned and More ❯
possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. As our company experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give … and its clients. Working to ISO 27001, 14001 and 9001 requirements and Trident's operating procedures. Qualifications and Skills - The successful candidate will require knowledge with the following technologies: Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft365 (implementation, administration, and support), including Exchange Online Exchange. Online Protection, SharePoint Online … Teams and OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot); and Microsoft Defender for Office 365. Microsoft Azure configuration, administration, and support. Configuration, administration and support of VMware and Microsoft Hyper-V. Networking principles including VLAN's, LAGS, VPN's and routing. MicrosoftOffice components such as Word, Excel, Outlook, etc. support. Configuration, administration More ❯
London, England, United Kingdom Hybrid / WFH Options
Trident
possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. As our company experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give … and its clients. Working to ISO 27001, 14001 and 9001 requirements and Trident's operating procedures. Qualifications and Skills - The successful candidate will require knowledge with the following technologies: Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft365 (implementation, administration, and support), including Exchange Online Exchange. Online Protection, SharePoint Online … Teams and OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot); and Microsoft Defender for Office 365. Microsoft Azure configuration, administration, and support. Configuration, administration and support of VMware and Microsoft Hyper-V. Networking principles including VLAN’s, LAGS, VPN's and routing. MicrosoftOffice components such as Word, Excel, Outlook, etc. support. Configuration, administration More ❯
highly skilled and driven Cloud & Infrastructure Engineer with a strong Azure background and solid on-premises infrastructure experience. This role is ideal for someone with hands-on expertise across Microsoft technologies, cloud integration, and enterprise systems. You will play a key role in managing and enhancing our hybrid infrastructure stack, supporting business-critical systems, and helping to deliver technology … Implement, manage, and optimise Microsoft Entra ID (Azure AD) Maintain and support Microsoft Dataverse, Logic Apps, and D365 Business Central integrations Provide advanced support across Active Directory, M365, Exchange, and Windows Server environments Manage hybrid infrastructure including VMware, SANs (iSCSI), and networking hardware (firewalls, routers) Administer RDS, SCCM, Intune, and support endpoint management Write and maintain PowerShell scripts … for automation and administrative tasks Support SQL Server environments and ensure database reliability and performance Troubleshoot Microsoft OS and infrastructure-related issues Collaborate with IT Security, DevOps, and Application teams to ensure system integrity and compliance Document processes, configurations, and technical designs (including LLDs) Required Skills & Experience Technical Skills: Solid Azure experience (IaaS, PaaS, Networking, Governance) Advanced knowledge of More ❯
Nazeing, England, United Kingdom Hybrid / WFH Options
Norton Blake
skilled and driven Cloud & Infrastructure Engineer with a strong Azure background and solid on-premises infrastructure experience . This role is ideal for someone with hands-on expertise across Microsoft technologies, cloud integration, and enterprise systems. You will play a key role in managing and enhancing our hybrid infrastructure stack, supporting business-critical systems, and helping to deliver technology … Implement, manage, and optimise Microsoft Entra ID (Azure AD) Maintain and support Microsoft Dataverse, Logic Apps, and D365 Business Central integrations Provide advanced support across Active Directory, M365, Exchange, and Windows Server environments Manage hybrid infrastructure including VMware, SANs (iSCSI), and networking hardware (firewalls, routers) Administer RDS, SCCM, Intune, and support endpoint management Write and maintain PowerShell scripts … for automation and administrative tasks Support SQL Server environments and ensure database reliability and performance Troubleshoot Microsoft OS and infrastructure-related issues Collaborate with IT Security, DevOps, and Application teams to ensure system integrity and compliance Document processes, configurations, and technical designs (including LLDs) Required Skills & Experience Technical Skills: Solid Azure experience (IaaS, PaaS, Networking, Governance) Advanced knowledge of More ❯
Cambridge, England, United Kingdom Hybrid / WFH Options
DataConnectivity Ltd | IT & Telecoms Solutions for Cambridgeshire
Background on Dataconnectivity At DataConnectivity, we deliver tailored managed IT solutions powered by trusted Microsoft technologies, including Microsoft365, Windows 10/11, and the latest Microsoft Security Suite. Our mission is to empower small and medium-sized businesses (SMBs) by transforming their IT infrastructure into scalable, secure, and cost-effective systems. We help our … Hardware, equipment setup and refurbishment of existing Be able to go to customer sites to provide assistance when required Gain & Maintain working knowledge across the following technologies and solutions: Microsoft365, Windows Server, Exchange Online, SharePoint Online Microsoft365 Fundamentals Qualifications + Azure AD, Intune, Autopilot Windows 10/11, Hyper-V, Virtual Machines … AWS Lightsail 3CX VoIP Systems Networking: VLANs, WAN/LAN, DNS, TCP/UDP Firewalls and switches: Unifi, Aruba, WatchGuard, Cisco Security tools, antivirus solutions Veeam Backup & Replication (including Microsoft365 backup) PowerShell scripting for automation and efficiency Skills & Experience Essential Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
and moving from a heavily onprem setup to a more scalable, cloud first model. As part of this evolution, they’re hiring a 3rd Line Infrastructure Engineer with strong Microsoft experience to support and lead key projects across Azure, Intune, and endpoint security. This role is ideal for someone who thrives in a hands on technical environment and enjoys … of your technical space, from endpoint security to server virtualisation and cloud platform improvements. It’d be great if you have... • Strong Microsoft knowledge; Azure AD, Intune, Entra, O365, Endpoint Manager • Experience supporting server platforms (Windows Server, Exchange, SharePoint) • Virtualisation (VMware, Hyper V, or Proxmox) and scripting (PowerShell) • Solid networking knowledge – DNS, DHCP, routing, firewalls, web filtering • Experience supporting More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
and moving from a heavily onprem setup to a more scalable, cloud first model. As part of this evolution, they're hiring a 3rd Line Infrastructure Engineer with strong Microsoft experience to support and lead key projects across Azure, Intune, and endpoint security. This role is ideal for someone who thrives in a hands on technical environment and enjoys … of your technical space, from endpoint security to server virtualisation and cloud platform improvements. It'd be great if you have Strong Microsoft knowledge; Azure AD, Intune, Entra, O365, Endpoint Manager Experience supporting server platforms (Windows Server, Exchange, SharePoint) Virtualisation (VMware, Hyper V, or Proxmox) and scripting (PowerShell) Solid networking knowledge - DNS, DHCP, routing, firewalls, web filtering Experience supporting More ❯
Senior Technical Support Analyst (Microsoft365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft365More ❯
Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft365More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft365More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft365 Specialist) – 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft365More ❯
About the role: We are currently seeking to recruit a Senior Microsoft Solutions Engineer to strengthen the Microsoft Services team. As a member of the team, the emphasis will be on providing high quality Microsoft solutions, technical services, and support to a diverse range of customers. The Senior Microsoft Solutions Engineer will also take responsibility for … third line ticket support, process documentation and project handover into support. This role has been created to support the expansion of the Microsoft Projects team and would suit a highly competent individual with strong communication & technical skills. *NOTE: The successful candidate will be required to complete a satisfactory DBS check. You will be responsible for: Microsoft solutions architecture … design, implementation, documentation, and training Providing Tier 3 server support for Windows Server 2016 and higher (Active Directory, Group Policy, File and Print Sharing, DNS, RDS, High Availability options) Microsoft365 Support (Exchange Online, SharePoint, OneDrive for Business, PowerShell Online, Directory Sync and Identity Management) Device management with Intune, including Windows, macOS, Android, iOS, and iPadOS MDM More ❯
London, England, United Kingdom Hybrid / WFH Options
RMT Technology Ltd
to build on our success by expanding all areas of our Company. What kind of person are we looking for? Technical skills & attributes required: Qualifications Relevant networking, infrastructure and Microsoft certifications and qualifications (such as … MCSA, Cisco CCNA, JNCP, MCSA, VCP) Skills 5 + years of experience in IT infrastructure engineering for Microsoft365/Azure – Managing Microsoft Azure & Office365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manage Extensive knowledge and hands-on experience of Cloud solutions, migration and cloud … We’re now looking for a Senior Infrastructure Engineer to join our growing team to service our expanding client base. Your responsibilities will include: Design, implementation and management of Microsoft based infrastructure projects and solutions including Microsoft365, Active Directory, Exchange, Teams, SharePoint and Azure cloud services Plan and technically deliver migrations from on-prem to More ❯
London, England, United Kingdom Hybrid / WFH Options
Air IT
all activity in within the CRM system via projects and project tickets following established Air IT Project procedures Qualifications, Knowledge and Experience: Experience in administering and supporting the latest Microsoft technologies Experience in setting up and maintaining business system networks based on Microsoft technologies Excellent communication and customer service skills Microsoft Windows Server Operating Systems … Microsoft Windows Hyper-V and/or VMware vSphere and vCentre Microsoft365 (experience in email migrations, InTune deployment, Azure Information Protection and related technologies, Azure/Entra AD join, AD Connect, SharePoint Online, DLP, MDM) Detailed knowledge of switching and routing, including VLANs and networking technologies (TCP/… IP, VPN, DHCP, DNS, SSL) (Aruba, Cisco, UniFi) Building and understanding Wireless networks topologies and the latest Wi-Fi standards (Meraki & UniFi) Conditional Access setup and configuration for Office365 and related technologies Microsoft Active Directory, Windows Server and related server roles (IIS/RDS/DFS/NPS) Microsoft Entra Active Directory and InTune A More ❯
Richmond Upon Thames, England, United Kingdom Hybrid / WFH Options
Mackenzie Jones
is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience. Microsoft365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP … Yearly Salary Review. Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP More ❯
Hampton Court, Greater London, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience. Microsoft365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP … Yearly Salary Review. Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP More ❯
WS1, Walsall, West Midlands (County), United Kingdom Hybrid / WFH Options
Next Move Recruitment Ltd
expectations. Collaborate with the Service Desk Manager to improve internal processes, documentation, and service delivery. Lead by example in client communication, documentation, and technical troubleshooting. Support project delivery across Microsoft365, Azure, networking, backup, and virtualization platforms. Senior IT … Support Engineer - Key Requirements: Extensive experience in a 3rd Line Support role within a Managed Service Provider (MSP) environment. Strong knowledge of Microsoft technologies including Windows Server, Office365, Azure, Active Directory, and Exchange. Advanced networking knowledge including DNS, DHCP, VLANs, VPNs, firewalls, and routing. Proven experience with virtualization (Hyper-V/VMware), backup & DR solutions, and More ❯