Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Willmott Dixon Group
problems with limited supervision. Comfortable providing telephone-based customer support. Desirable: Familiarity with ITIL principles and experience with the ServiceNow ticketing system. Knowledge of Microsoft365 and Windows 11. Previous experience on an IT service desk. Attributes: I am adaptable and can manage multiple demands without losing more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Software Desirable Meeting strict service requirements (KPIs, SLAs, OLAs) Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 Qualifications Essential ITiL v4 Foundation qualified or willing to work towards Relevant experience of the subject matter Desirable NVQ 3 in IT or Customer Service more »
Brighton, East Sussex, United Kingdom Hybrid / WFH Options
Clearline Recruitment Ltd
in help desk/service desk support, advanced technical degree, or equivalent professional experience Available for 12 month contract Relevant certifications such as A+, Microsoft, or HDI Proven expertise in troubleshooting Windows and Mac operating systems Solid understanding of networking, hardware standards, and security principles Experience in technical support … Support end-user technologies and provide onsite support for office environments. Manage company systems, applications, and software including Windows, Apple OS, Okta, Slack, Office365, Google Drive, VPN, RingCentral, printers, and Zoom. Handle requests and escalations through the IT ticketing system, troubleshoot issues, train Tier 1 techs, and more »
acts as the custodian of this system. We are currently in the process of switching from this system to a new MicrosoftOffice365 solution. Main duties of the job The post-holder will be responsible for the day-to-day management of the system and co more »
Stockton-on-Tees, County Durham, United Kingdom Hybrid / WFH Options
Wolviston Management Services
second-level support for all users across the EMEA region. The ideal candidate will have experience in IT support and a strong knowledge of Microsoft systems, networking, and user support. Key Responsibilities: Provide immediate solutions to common IT problems to minimise disruption Manage and track support tickets, ensuring timely … and provide user guidance on best practices Requirements: Apprenticeship in IT or previous experience in IT support Strong knowledge of Microsoft Operating Systems, M365, Active Directory, and basic TCP/IP networking This role is 37.5 hours per week, Monday-Friday with hybrid working on offer 2 days per more »
interim period. Scope of the support requirement: Laptop provisioning & support Endpoint management Intune management PatchmyPC SharePoint administration Teams administration System checks (Daily, weekly, monthly) M365 Defender PSI administration Skykick backups LastPass access Office combinations change Software installation policy BAU Secure Score checks and remedial actions Monitoring incoming tickets into service … leavers Internal network in Edinburgh - Perimeter 81 + Watchguard + possibly Switches + possibly local laptops On average 25 people in the office daily M365 - E3 & E5 but looking to make E5 standard Intune + Patch my PC Laptop support and provisioning - PC as a service from Dell - configuring these more »