6 of 6 Permanent Microsoft 365 Jobs in Herefordshire

support tickets using the internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate … technical users. Requirements Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred). Strong knowledge of Windows 10/11 , Microsoft Office 365 , and basic networking . Familiarity with Active Directory , Exchange , and remote support tools (e.g., TeamViewer, AnyDesk). Excellent problem-solving skills and attention to detail. Strong communication and … independently and manage multiple tasks effectively. A proactive attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for You? Competitive salary of More ❯

and local SMEs. As part of their growth, they’re now seeking a Technical Consultant to join the team, someone with strong hands-on skills across infrastructure, networking and Microsoft technologies, who’s confident working across both service desk and project delivery. This is a fantastic opportunity to take technical ownership of the company’s project portfolio while still … translating business needs into practical IT solutions Key skills & experience we’re looking for: Proven experience in 3rd line IT support, consultancy, or solution delivery Strong technical knowledge across: Microsoft 365 – Exchange Online, Teams, SharePoint, Intune Windows Server & Active Directory (2012 – 2022) Azure – AAD, virtual machines, storage, hybrid environments Virtualisation – Hyper-V and/or VMware Networking More ❯

Effective communication and teamwork abilities. Preferred Qualifications: •Experience with cloud platforms (e.g., AWS, Azure, Google Cloud). •Familiarity with DevOps tools (e.g., Git, Jenkins, Docker, Kubernetes). •Experience with Microsoft technologies, including low-code/no-code platforms such as Power Apps, Power Automate, and the wider Microsoft 365 ecosystem, is highly desirable. •Understanding of Agile More ❯

Supporting cloud migrations, system upgrades and network refreshes Helping define technical best practice and shaping long-term IT strategies for customers Skills & Experience – Ideally you’ll have experience with: Microsoft 365 – including Exchange Online, SharePoint, Teams & Intune Windows Server (2012 – 2022) – AD, Group Policy, DNS/DHCP Azure – including migration, identity (AAD), storage, and virtual machines Hyper … and/or VMware – for server virtualisation Networking – switches, routers, firewalls (e.g., DrayTek, TP-Link, Cisco) Backup solutions – Acronis, Macrium Reflect or similar Email security & filtering – e.g., Hornetsecurity, 365 Defender IT Security & Anti-virus – general awareness of endpoint protection and system hardening Hardware support – including desktops, laptops, printers and VoIP phones Experience working with RMM platforms (e.g., N … delivering solutions on-site What’s on offer: £40,000 – £45,000 depending on experience Clear route to more senior technical or architectural roles Investment in training and certifications (Microsoft, Azure, etc.) Close-knit, down-to-earth team environment with real autonomy On-site role based in Hereford, with local travel to customer sites Benefits package including pension, holidays More ❯

ll be doing: Providing high-quality, on-site IT support to a diverse client base Installing, configuring, and maintaining desktops, laptops, printers, servers, and networking hardware Supporting and maintaining Microsoft 365 and other cloud-based environments Troubleshooting LAN/WAN, router, switch, and firewall issues Performing regular maintenance, patching, and infrastructure upgrades Keeping accurate technical documentation of … in an IT Field Engineer or 2nd Line/Desktop Support role Strong knowledge of: Windows 10/11, Windows Server (2016–2022) Active Directory, DNS, DHCP, Group Policy Microsoft 365 admin centre, Exchange Online, Intune Networking fundamentals (TCP/IP, VLANs, switches, routers, firewalls) Confident in hardware troubleshooting across devices and peripherals Excellent customer service and … time management skills Full UK driving licence and willingness to travel daily to client sites Nice to have (but not essential): Certifications such as CompTIA, Microsoft, or VMware Experience with virtualisation (Hyper-V or VMware) Familiarity with backup tools (e.g., Veeam, Barracuda) Previous use of RMM tools (ConnectWise, ITBoost) Knowledge of Microsoft Azure and Azure AD What’s More ❯

Previous experience working in a similar position Customer focussed approach to providing technical support Significant experience working with IT hardware and software systems Knowledge of Microsoft Windows & Office 365 Tallis Amos Group are in growth and as we expand, we need help to support internal customers in all areas of the business. We are looking to hire More ❯