Customer / Desktop Support Engineer (Office 365)
Belfast, Northern Ireland, United Kingdom
Experis UK
proficiency to enable you to resolve customer issues, through training and readiness. You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or … related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). Understanding Office integration with different platforms: Windows, 3rd … experience. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Additional or Preferred Qualifications (PQs) Relevant Microsoft Technology Certifications Bachelor’s degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information more »
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