Network Support Engineer
- Hiring Organisation
- Node4
- Location
- Derby, Derbyshire, United Kingdom
- Salary
- £ 70 K
outcomeEngaged – We operate as one, building strong relationships4 More –We always go further for our people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments.Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis through … consistent, high‐quality technical outcomes.Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.ResponsibilitiesDiagnose and resolve network incidents and service requests, ensuring timely restoration of service.Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation.Manage tickets in line ...