Desktop Support Analyst
- Hiring Organisation
- Franklin Fitch
- Location
- United Kingdom
point of contact for technical incidents and service requests Log, prioritise and manage tickets through an ITSM platform, ensuring SLA targets are met Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible or escalating to 2nd Line Support Monitor customer environments using network monitoring tools … towards one Desirable: ITIL Foundation Experience within a Managed Service Provider (MSP) environment Exposure to Cisco, Juniper, Fortinet or Palo Alto technologies Experience with network monitoring and alerting tools What's on Offer On-call allowance Remote working with occasional customer site visits Ongoing training and certification support ...