IT Service Desk Manager - ITIL - Cardiff
Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Circle Group
and implement service desk policies, procedures, to optimize service delivery and ensure adherence to ITIL processes and procedures. You shall also monitor service desk performance metrics, analyse trends in IT, and identify areas for improvement to enhance service levels across the company You will be managing a team of … service desk analysts and ensuring all tasks are delegated on a daily basis. This role is 70% management and 30% technical. You will be the first point of contact for any queries or incidents this also includes responding to any incidents via phone, email, visits, or through the internal … monitoring systems. As the Service Desk Team Leader you will coach & mentor the team and produce performance management plans for the service desk team members. My client is looking for an IT Service Desk Manager and is paying a starting salary of between £35,000 - £40,000 + more »
Employment Type: Permanent, Work From Home
Salary: £35,000
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