3 Performance Management Jobs in Hampshire with Remote Work Options

a Head of Engineering/Engineering Director/Technical Director/NPI Director to lead the technical services department including mechanical design, bid & product management team, electronics lead and COTS. This is a Senior management position where youll have department responsibility (6 - 8 direct reports), engineering management & design authority, project management (oversee multiple concurrent projects), bid management, process management and general engineering leadership within a design & manufacturing environment. Experience in a senior leadership position, including Head of Engineering/Engineering Director/Technical Director/NPI Director/Technical Manager within manufacturing is … Bonus 5-10% 25 days holiday plus bank holidays Pension scheme Role To manage the technical services departments including mechanical design, bid & product management, electronics lead and COTS teams Multidisciplined applications, mechanical, electrical, electronics and software within Defence, Automation, Transport, Healthcare, Energy & Communications Liaise with customers to improve understanding more »

the services the IT department’s need. You will develop strategic relationships hold Vendors accountable for delivering on commitments Essential Skills Global IT Vendor Management experience Service Management and Integration experience Relationship, contract and performance management ITIL/Service Now Procurement management Leadership If interested more »

provide best in class customer service in the most efficient manner . Youll manage and protect Service Level targets by providing first class intraday management and analysis of customer contact behaviour, forecast variances and manage on the day and short-term schedule changes and shift slides. What Have You … Done Before? What Do You Need to Demonstrate? Interested applicants will have experience of contact centre real time & intraday performance management, good working knowledge of a WFM tool and experience of creating and presenting performance reports and dashboards. In addition to the relevant experience & tech skills, youll … change embracing environment where youre able to make a tangible contribution in developing the Real Time processes. Key Skills & Experience Will Include Real Time Management within a multi-channel contact centre (voice/social media/LiveChat) Experience with WFM tools and, ideally, intermediate level Excel abilities. Experience of more »