1 to 3 of 3 Performance Management Jobs in Northamptonshire

crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to enhance team performance, streamline operations, and improve overall customer satisfaction. This Platform Operations Manager role requires a proactive approach to identifying and resolving potential issues, as well … Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive … measures. Generate regular reports on team performance metrics, analyse trends, and identify areas for improvement. Team Leadership - Lead, mentor, and inspire a team of Level 2 Support Engineers to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have more »

and Compliance Manager. Reporting into the Head of Information Security, the Governance Risk and Compliance Manager will be responsible for the day to day management of the GRC deliverables and management of direct reports in the GRC team to ensure effective Governance, risk and compliance aligning to the … organisational information security policies. Role Responsibilities: Provide leadership and direction to the Governance Risk and Compliance team, plus day to day task management, performance management and development. Maintain and monitor the enforcement of the Information Security Policy framework,including policies, standards, procedures and guidelines. Implement, monitor, maintain … and continuously improve the GTS risk management process. Deliver and maintain strategies and audit capabilities to maintain compliance to the GDPR , PCI - DSS and Cyber Essentials. Ensure the maintenance and delivery of an effective, engaging information security awareness programme to the wider business group. Support delivery of programmes and more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »