2 Permanent Performance Metrics Jobs in Glasgow

control of project activities. The Project Planner will collaborate with project managers, stakeholders, and team members to facilitate effective project planning, resource allocation, and performance tracking. Main duties and responsibilities Collaborate with project managers and stakeholders to develop comprehensive project plans, including scope, schedule, and resource allocation. Create detailed … project tasks. Monitor resource utilization and recommend adjustments as needed. Ensure that resource allocation aligns with project priorities and timelines. Establish and maintain project performance metrics and key performance indicators (KPIs). Regularly track project progress against the project plan and budget. Prepare status reports and dashboards more »

delivery matters. Manage customer queries to resolution ensuring a timely and satisfactory outcome for the customer Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems Monitor the success of new Services … the required standards Active participation in major incidents ensuring effective communication to stakeholders and post incident reports to customers Analyse service incidents, looking at performance metrics, trends and root cause Deliver customer service reviews remotely and at customer premises Promotion of new services offered Growth of Total Contract more »