CRM Functional Lead — Microsoft Dynamics (Sales, Marketing & Case Management)
- Hiring Organisation
- Marsh & McLennan Companies
- Location
- London, United Kingdom
- Salary
- £ 70 K
Integration teams.Create and maintain functional specifications, process maps, screen mockups, and configuration guides.Support configuration and low-code customisation (forms, views, business rules, workflows, Power Automate flows, security roles) with Development and Admin teams; validate that configuration meets requirements.Define and execute test plans, test cases, and user acceptance testing … accommodate stakeholders.What you need to have:Practical experience working in CRM functional or business analyst roles, preferably with Microsoft Dynamics 365/Power Platform.Hands-on knowledge across Sales, Marketing, and Case/Service (Customer Service) processes and how they map into CRM systems.Proven ability to elicit, document ...