including SharePoint, both online and on-prem and Power Platform products and services within Microsoft 365. Day-to-day activities will include: Incident and problemmanagement of Power Platform/SharePoint related issues Change management activities (including testing) from small scale amendments and service requests, to larger … projects such as the automation of current manual paper-based processes across the business, to the redesign and delivery of company-wide Document Management Systems. Proactive monitoring of Power Platform/SharePoint solutions and architecture - proactively address emerging issues. Management of existing Power Platform apps and flows to more »
that arise. Collaborate with cross-functional teams to resolve problems quickly. Conduct post-incident analysis to identify root causes & implement preventive measures. Work on problemmanagement, including identifying recurring issues and implementing long-term solutions. Knowledge and Experience Relevant Bachelor's degree in Computer Science, Information Technology, or more »
essential for this role. Preference is given based on professional capabilities, transferrable from other disciplines which should allow more diverse approaches to task and problem management. Mapping & Coordination * Map deliverables, KPI and KRI between tower functions (internally) and with external stakeholders/customers using Power Bi and Kanban. * Coordinate … KRIs; Resilience; Threat intelligence as required. * Assist with drafting of statements of work, job descriptions or commercial proposals (incl Business Cases). Running & Change Management * Oversee staff onboarding and offboarding knowledge transfer. * Oversee engagements with other teams when presenting business cases or change proposals governance. * Maintain financial forecasts, external more »
