9 Problem Management Jobs in London with Remote Work Options

managing an IT Support team Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support management, including experience leading a team. Strong technical knowledge of computer hardware, software, and networking technologies. Excellent communication and interpersonal skills, with the ability to … explain complex technical concepts to non-technical stakeholders. Experience with incident management, problem management, and change management processes. Excellent leadership and mentorship skills, with the ability to motivate and inspire a team. Ability to work in a fast-paced and dynamic environment Responsibilities: Manage a team … of IT Support Technicians, providing guidance, mentorship, and training as needed. Develop and maintain processes for incident management, problem management, change management, and other IT support activities. Ensure that all support requests are handled promptly, efficiently, and effectively, and that client satisfaction is consistently high Partner more »

status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this more »

Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on … VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and … Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies … optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application more »

Application Support Lead/Manager (Buyside Portfolio Management) London to £130k Do you have expertise with Application Support within a buyside environment (Hedge Fund/Investment or Asset Manager) combined with strong leadership skills? You could be progressing your career at a global, hugely profitable, Investment Management firm. … manage production incidents to ensure appropriate escalation, assisting in determining root cause and preventative measures. You will ensure adherence to SOC1 requirements, Incident/Problem Management process and documentation, including follow through using ITIL framework and be responsible for the day-to-day management of the team … providing line management, coaching and guidance. WFH Policy: You'll join colleagues in the London office with flexibility to work from home 1-2 days a week in a hybrid model. Requirements: You have experience of supporting Portfolio Managers and Portfolio Analysts in the front office of a buy more »

identifying, controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

end users of the biometric Services. This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined … both oral and written. IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts. Commitment to working as a member of a team which replies flexibly to changing pressures … security clearance. What technology will I be supporting? Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security clearance ITIL Fundamentals in best practise would be advantageous. more »

concerns, and that the customers understand Group Technology’s plans and assumptions. opportunities to improve the knowledge within the Service Delivery Team of asset management process in region (complying with group wide approach). for local office delivery projects as directed by the Service Delivery Manager may involve work … outside of core hours including when travelling to other UK Offices. in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. documented procedures to manage secure access to IT systems for starters, leavers, and any internal … systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not more »

clients, so we are looking for someone that has experience of customer facing visits. You will take a supporting role in the in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services … and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management more »