1 to 25 of 35 Problem Management Jobs in the UK excluding London with Remote Work Options

Problem Management Lead (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £40,000 + Excellent Package and bonus A leading organization in the FinTech Space requires a Problem Management Lead to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Problem Management Experience in leading investigations and conducting root cause analysis Experience leading juniors advantageous Must be able to work independently on complex projects Professionally skilled more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to … the organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. more »

you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … a Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem management capacity management and release management Experience of the ITIL principles (Including Incident, problem change management processes, service transition more »

technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they … Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely … all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if more »

world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »

Root Cause Analyst/Problem Coordinator x 2 - (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Root Cause Analysts/Problem Coordinators to join its fantastic growing team. Key Role Responsibilities … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations more »

on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume of tasks Understanding of ITIL Understanding of IT Security Excellent attention to detail Methodical … and logical approach to problem solving. Technical: Windows Server Support and Admin Windows 10/11 Support and Admin Active Directory Admin Filesystems and Permission Management Microsoft Application Support and Admin Email Applications Support and Admin Remote working Support and Admin Some of the technologies you will work more »

Incident Manager/Problem Manager x 3 - ITIL/ITSM - All Levels - Swindon - FinTech - New! Up to £38k+ Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of Incident Managers/Problem Managers to join … its growing ITIL Service Operations function. Suitable candidates will have the following: Circa 2 years in ITIL Service Operations with a focus on Problem Management Analytical approach to problems and excellent attention to detail Work under pressure and to deadlines Continuous Service Improvement mindset BI Tools – Ideally Power … BI or EazyBI - Desirable Jira/Jira Service Desk/Confluence - Desirable Excel Duties will include the following: Assisting in Problem Management investigations with technical subject matter experts Partaking in post incident reports for all major incidents to senior IT leaders Being responsible for the prevention of recurring more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. Service Management: Utilise knowledge of ITIL service management principles to align data science initiatives with service management goals and objectives. Data Modelling: Develop and … and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into service management activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into service management activities and … trends. Collaboration: Work closely with the service management team to understand their data needs and deliver solutions that meet these needs. Continuous Improvement: Continually improve data analysis and modelling processes, using feedback and performance metrics to identify areas for improvement. Data Governance: Ensure that all data science activities comply more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … aspect across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring … and administration Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and more »

role we’ll ask you to lead on delivering the Bank's strategies and plans to align with industry standards and regulations for Incident Management, Operational Resilience, and Business Continuity. This is a really varied role would suit someone who is a self-starter, enjoys being hands-on and … the maximum tolerable level of disruption to important business services, supported with specific outcomes and risk metrics. Building an effective Business Continuity and crisis management regime, being responsible for the development of Business Impact Assessments (BIA), Business Continuity Plans (BCP) test plans across the business, embedding governance, roles, and … and embed shared responsibilities. Coordinate and lead testing plans, highlighting weaknesses and areas for improvement. Provide monthly and ad hoc MI as required for management and risk committees. Liaise with stakeholders to provide updates on compliance status and delivery roadmaps. Work closely with outsourced service providers suppliers as required more »

be doing: Apply development changes/Product updates on production Develop scripts for execution of commonly used processes and automation of simple tasks Apply problem-solving skills in a mixed operating system environment to support assignments Partner closely with development groups, infrastructure support groups, and vendors to coordinate operations … and communicate/raise problems Diagnose problems with applications and provide prompt recovery and problem resolution Accurate creation, execution, documentation, and closure of tasks, changes, and service requests What youll bring: Good knowledge of Application installation and fixing on Linux base system CentOS/Redhat Linux/Rocky …/BASH, Python - Knowledge of scripts for automation Git, Bitbucket, Jira, Azure DevOps/TFS Appreciation for security (standard methodology and tools) System and problem management tools It would be great if you had: SQL (MySQL, MariaDB) experience support Certificate management Monitoring and logs management Support more »

support and guide them through complex IT systems issues. Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned. Providing technical expertise and leadership to ensure … services. Managing stakeholder relationships across technical and non-technical teams, to establish collaborative ways of working and effective communication. Utilising your knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate fellow team members. You'll ensure ITSM best practice is applied across your assigned team and the … removal of repetitive manual tasks, allowing teams to focus on tasks that require their unique insights and experience. Your essential skills and experience: Service Management experience, including practical working knowledge and understanding of ITIL Service Management Framework to deliver a quality service to end-users. Experience operating in more »

dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and root more »

wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team … pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with … Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There’s no place quite like BFS more »

wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team … pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with … Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There's no place quite like BFS more »

implement stored procedures using procedural languages. Fine-tune SQL queries and proficiently interpret query plans. Address ongoing challenges associated with utilising a Relational Database Management System (RDBMS) in an enterprise setting, including performance management and maintenance activities. Offer technical support to internal staff and customers. Ensure timely delivery … of technical projects. Generate comprehensive technical documentation. Foster continuous skill development through self-learning initiatives. Engage in problem management and monitoring activities. Requirements Possess a BSc degree in Computer Science or a related field. Demonstrate exceptional analytical and organisational skills. Display an aptitude for comprehending front-end user … needs and project requirements, coupled with a proactive problem-solving mindset. Exhibit excellent verbal and written communication skills. Showcase proficiency in utilising modern Relational Database Management Systems (RDBMS), particularly PostgreSQL. Expertise in crafting complex SQL queries and a proficiency in interpreting query plans. Proficient in recognising well-designed more »

for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT Incident process … with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant … as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness Defining and owning performance metrics, delivering clear and relevant management across IT Services Strong more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … accountabilities: Troubleshoot desktop, laptop and mobile problems, diagnose and solve hardware/software problems Provisioning and supporting new computer and mobile hardware Incident and problem management: Be a main point of contact and provide communications during major system issues Provide exceptional service support to the business Provide solution … and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches and security alerts Establishing a good working more »

services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including quality assurance Own the problem management process, proactively coordinating resolutions with customers, third parties and internal teams. Publication of regular service reports and review with key stakeholders and … suppliers Respond to escalations and to high priority incidents which may require escalation and assist with any management support. Ensure all ITSM policies are adhered to. Provide project/service transition support around Stakeholder communications for planned & unplanned service interruptions (Outages, maintenance etc) Accountable for the resolution of priority … and continuous improvements. Contribute to a 24x7 On-call rota to manage P1 and P2 incidents. Role Requirements 5+ years industry experience IT service management Service reporting experience and ability to interpret metrics. Outsourced/Service integration service management. Demonstrable experience of creating and owning a Service improvement plan more »

future of technology solutions for a safer, more efficient world. About You As a Platform Tech Leader, you will lead critical incident and technical problem management efforts, providing expert leadership in resolving complex technical issues. Your primary responsibilities will include ensuring optimal operation and security of all IT … reliable references for system architecture, and gaps are addressed by anticipating future needs. Daily responsibilities and objectives are to lead critical incident and technical problem management. You'll provide technical leadership ensuring the resolution of complex technical issues. As a senior member of the team, working with the Platform … improvement. You'll ensure the team maintain high availability, resilience, integrity and security. The successful candidate will have a wealth of experience in infrastructure management and technical leadership. To provide a robust, secure, scalable Infrastructure that supports the needs of the company and customers. Ensure continuous operation and security more »

desirable) Cybersecurity accreditation (e.g. CompTIA Security+, CCNA Security, CISSP) Active Directory Windows Server Linux administration Desirable experience of using ITIL processes for incident and problem management *This company cannot offer sponsorship If this Information Security Analyst role with experience in Active Directory, Information Security, Linux Administration, Networking (LAN more »