1 to 25 of 107 Problem Management Jobs in the UK excluding London

you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … a Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem management capacity management and release management Experience of the ITIL principles (Including Incident, problem change management processes, service transition more »

is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »

of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.) This role is fully office based.There will also be a requirement to be … issues, with the goal of mitigating incidents and minimising service interruptions. Supporting the audit process and ensuring compliance for a successful audit. Ensure Asset Management is updated when Assets are reassigned to End Users Ensuring any assets are compliant with organisational policies Good communication skills with the capability to … Operating Systems, with recent support experience up to Windows 10 Knowledge of network troubleshooting, Ethernet and IP configuration. Knowledge of software distribution and patch management Knowledge of Windows/Chrome and Mac operating systems Excellent interpersonal and communication skills, including strong listening skills Excellent analytical skills and Initiative-driven more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … data-driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end … users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »

full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining, studying … estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends and … developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation 3-5 years related more »

through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues in … known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … data-driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end … users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency more »

Root Cause Analyst/Problem Coordinator x 2 - (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Root Cause Analysts/Problem Coordinators to join its fantastic growing team. Key Role Responsibilities … leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations more »

expected to be onsite to achieve the best possible results for their team and client. The DCM is responsible for all aspects of people management and leadership of all Data Centre Services (DCS), Mechanical & Electrical (M&E) team members onsite. In addition, they are responsible for ensuring that Health … DCM will have a strong commercial knowledge of their site and have a close working relationship with their key stakeholders in Sales and Product Management to drive and enable new business. The DCM will host all new business visits and tours for prospective clients to ensure the qualities and … will lead the tour, supported by the DCM. DCM performance will be measured based on customer satisfaction, employee satisfaction, site availability, PUE reduction, cost management and effectiveness of investments. Key Responsibilities: Be a role model of our client’s values and behaviours for your team, driving service excellence and more »

Role - Director - Program & Project Management Type: Fixed-Term Employment (01 Year) Location: Bristol, UK Job Details- 1 Candidate must have at least 18 yrs. total IT experience years’ experience including at least 8 yrs. managing end to end development and operations deliveries in data engineering data management projects … to plan and orchestrate the transition process from another vendor which involves creating details KT plan organizing KT and shadowing sessions status reporting knowledge management etc 3 Candidate is responsible for setting up end to end project management process along with process mandates regular reviews and governance reporting … service improvements including automation 6 Candidate is expected to play an active role in Ops space keeping close tabs on incidents and changes driving problem management and identifying pragmatic automations While driving this the candidate is expected to quantify and prove the benefits delivered 7 Should be experienced more »

maintenance, support, and tuning. Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability. Responsible for the analysis of error trends and problem management. Incident response (service requests and system incidents) Documentation: current and new systems – administering correct documentation Implementing and maintaining security policies and procedures to more »

dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and root more »

personal service requests to provide assistance Incidents Take ownership of issues and incident related tickets that are escalated to the Business Systems queue Change Management Raise and represent Business Systems Change Requests in CAB. Implement if actions are to be completed by Business Systems team and coordinate 3rd party … vendors for their steps Problem Management Investigate ongoing and known issues to find the root cause and resolve Applying fixes and upgrades as required, working with third party suppliers as necessary, Executing small projects to make improvements and provide support for larger projects as required, Managing application configuration … ensure maintain strong security, reliability, sustainability and cost effectiveness. Experience : Strong technical skills deploying, managing and supporting IT business applications, Strong analysis, troubleshooting and problem-solving skills, Must have knowledge of SQL/Oracle database administration Must have knowledge of Web technologies and Windows Server environment Must be aware more »

Scheduler Service (ESS) jobs. Monitor system performance, troubleshooting issues, applying patches and updates, and providing technical support to end-users as needed. Ensure change management approval process is adhered to. Control system configuration deployments and ensure business and system impact is managed and signed off. Manage incidents and service … and user community in all day-to-day activities. Be the point of contact between the business and third parties for issue resolution and problem management. Provide technical and functional expertise to facilitate better decision making and propose options for new and amended functionality. Maintain documentation related to system more »

Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organizations IT end user service provision in accordance … organisation, with commensurate travel as appropriate. Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing. Primary point for site-based IT issues escalated by the global service desk. … Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering more »

IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you Job Title: Problem Manager(Need Active SC) Duration: 6 months Location: Barrow Based, 2-3 days onsite Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the Problem Management process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that is caused by errors within … or internal Service Desk problems, assure timely delivery of the results. • Completes regular standard tasks following given prioritization. • Follows procedural activities described in the Problem Management documentation. • Provides the analysis of the aggregate incident data to identify key trends. • Collects data for the resolution of the investigated problems more »

will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and … providing continuous improvements. Responsibilities: Provide Level 3 (L3) support 24/7 for technical issues within the IT infrastructure. Setting up the incident management and high-severity incident management process. Ensuring the team stays compliant with all relevant processes and regulations. Scheduling and conducting all necessary regular meetings … Mon to Fri, and from 18:00 Fri to 08:00 Monday (i.e. the weekend) on a rota basis. Managing Major/Minor Incident Management (MIMs) including attending MIM meetings and following the incident management processes. Managing Problem Management, Knowledge management and Change Management more »

customer satisfaction by managing customer expectations and ensuring prompt issue resolution. • Must be well presented to showcase the professionalism of the company. • Incident and problem management: • Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs). • Analyse incidents and identify trends to … proactively address recurring issues. • Escalate incidents to the appropriate teams when necessary. • Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures. As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude. Requirements … software, and networking concepts. • Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. • Familiarity with ITIL framework and IT service management principles. • Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. • Strong organisational skills with the ability to prioritise and more »

years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the … voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure. Experience in … team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management is an more »

desirable) Cybersecurity accreditation (e.g. CompTIA Security+, CCNA Security, CISSP) Active Directory Windows Server Linux administration Desirable experience of using ITIL processes for incident and problem management *This company cannot offer sponsorship If this Information Security Analyst role with experience in Active Directory, Information Security, Linux Administration, Networking (LAN more »

incident handling. Primarily UK business hours support, with occasional out-of-hours assistance. Identify and implement optimization strategies. Establish and refine deployment, incident, and problem management processes and tools. Experience and Qualifications Background and Qualifications: Ideally, a bachelor's degree in engineering or science; however, we're open more »

Role: Intune SME Job Type: Permanent Location: Warrington or Gloucester United Kingdom , United Kingdom (Hybrid) Ready to leverage your Intune experience in device management? Are you passionate about configuring and deploying Auto-Pilot within InTune and becoming the subject matter expert? Join us as an Intune SME! Careers at … the security team to enhance endpoint protection and respond to security incidents. · Configure Windows Autopilot, deployment of OS upgrades and application along with MDM Management of MDM platform (Microsoft Intune), MAM, MCM policies. · Provide administration and technical support for devices and troubleshoot complex technical issues. · Develop and maintain software … for Azure Cloud Platform. · Create and maintain documentation for Intune configurations and best practices. · Manage ServiceNow queue and adhering to SLAs. Change, Incident and Problem management. Handle severity incident, availability for on-call (on ROTA basis). Your Profile Key skills/knowledge/experience: Hardware knowledge and troubleshooting. more »

importance. Ability to take the lead whilst being adaptable, to ensure the best outcome for the Business. Well organised and skilled in effective time management, people management, coaching, conflict resolution, task allocation, delegation and risk management. Keen interest in industry trends, particularly DevOps. Strong appetite for learning. Ability … the evolution and continuous improvement of team processes and approaches, whilst ensuring distribution of knowledge. Working with managers to support and enable Incident and Problem Management. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - https://www.bet365careers.com more »

essential for this role. Preference is given based on professional capabilities, transferrable from other disciplines which should allow more diverse approaches to task and problem management. Mapping & Coordination * Map deliverables, KPI and KRI between tower functions (internally) and with external stakeholders/customers using Power Bi and Kanban. * Coordinate … KRIs; Resilience; Threat intelligence as required. * Assist with drafting of statements of work, job descriptions or commercial proposals (incl Business Cases). Running & Change Management * Oversee staff onboarding and offboarding knowledge transfer. * Oversee engagements with other teams when presenting business cases or change proposals governance. * Maintain financial forecasts, external more »