1 to 2 of 2 Permanent Process Improvement Jobs in Watford

We are currently recruiting for one of the UK’s Leading FMCG companies for the role of a Service Improvement Analyst . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users … any device! What You Can Expect Type - FTC until June 2025 Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and delivering high … customer satisfaction and continually enhancing processes. Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. more »

role focusing on ensuring high standards of service delivery, customer satisfaction, and operational efficiency. You'll collaborate closely with other senior leaders to drive process improvements, optimize resources, and maintain a customer-centric approach. Key Responsibilities: Lead and manage a team of engineers located across the UK, ensuring consistent … and implement service delivery strategies that align with company objectives and customer needs. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Collaborate with internal stakeholders to ensure seamless communication and coordination across departments. Maintain a strong focus on customer satisfaction, resolving … escalated issues, and ensuring service level agreements (SLAs) are met. Drive continuous improvement in service delivery processes, leveraging your background with EPOS systems to inform best practices. Qualifications and Experience: Proven experience in a senior service delivery or operations role, preferably in the technology or EPOS industry. Strong leadership more »