Deskside Support Team Lead (all genders)
- Hiring Organisation
- Lam Research
- Location
- Villach, Kärnten, Austria
- Employment Type
- Permanent
- Salary
- EUR Annual
high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service delivery in alignment with ITIL best practices. What you'll do Team Leadership: Lead, mentor, and manage the deskside support team, including … support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies Identify and implement process ...