IT Support Specialist (AI agent ,Copilot Studio)
- Hiring Organisation
- PROLIM Corporation
- Location
- Plano, Texas, United States
- Employment Type
- Permanent
- Salary
- USD Annual
handling (e.g., MFA reset, FAQ responses) Email classification and routing Guided self-service support for employees Assist with AI agent training, testing, monitoring, and improvement to ensure accuracy and reliability. Identify opportunities where AI and automation can reduce manual workload and improve response times. Support workflow execution and integration … between AI agents and Power Platform solutions. Documentation & Continuous Improvement Create and maintain technical documentation, user guides, and operational manuals. Document Power Apps, AI workflows, and IT operational procedures to support knowledge sharing. Actively contribute to process improvement, digitalization, and standardization initiatives within Internal IT. Other Duties ...