2 Programme Management Jobs in Leeds with Remote Work Options

contract, which includes 119 and the National Pandemic Flu Service. The post holder will be responsible for all aspects of project and service management ensuring any projects and business as usual services are delivered in accordance with best practice guidelines and continuity of current service is maintained Main … Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc … supporting a major incident management plan (including experience of being available for 24/7 on call cover). o Support the programme management process for development improvements to a service similar to NHS 111/119. Certificate of Sponsorship Applications from job seekers who more »

initiatives based on customer feedback and market trends. Monitor and evaluate the success of implemented strategies and adjust as needed. Leverage customer relationship management (CRM) tools and other relevant technologies to streamline processes and enhance the customer journey. Stay updated on emerging technologies that can improve customer experience … success Prepare and present regular reports to the leadership team, highlighting areas of improvement and success. Knowledge and Skills Knowledge Understanding of project and programme management techniques and management of risk Knowledge of B2B electricity and gas UK Retail business processes and systems is preferable … Familiarity with customer relationship management (CRM) systems. Knowledge of marketing automation tools and analytics platforms Understanding customer needs, behaviours and preferences through their journey Analysing customer data to identify trends, pain points, opportunities and how effective the customer journey is Skills · Ability to develop strong relationships and work more »