high levels of customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • QualityAssurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs more »
Peterborough, England, United Kingdom Hybrid / WFH Options
IT Naturally | B Corp | MSP
for the products and services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including qualityassurance Own the problem management process, proactively coordinating resolutions with customers, third parties and internal teams. Publication of regular service reports and review with key more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Coburg Banks Technical
on providing top-tier IT development services. This role may appeal to a former developer looking to transition into business analysis, technical authorship, or QA, as well as graduates or apprentices looking for a pathway into software development. The Role: As an IT Developments Analyst, you will: Understand business requirements more »
