1 Permanent Quality Analyst Jobs in the South West

independent company who play a vital role in enabling people with disabilities to access affordable and reliable transportation, helping to enhance their independence and quality of life. They are looking for a Contact Centre Quality Assurance Analyst to join their team in Bristol on a 12 month … FTC. What you'll be doing • Provide quality performance assessments of calls/correspondence. • Analyse and report on trends and insight with the coaching team. • Use data to review processes, educate, and strengthen consistency across teams. • Work closely with the coaching team to ensure a smooth, positive process for … customers. What you'll need to apply • Previous Quality Assurance experience within a contact centre/customer service environment. • Excellent communication skills. What you'll get in return for your talents • Basic salary of £35,502 . • Performance bonus of up to 15% . • Electric Car/Cycle to more »