Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well …/Order/Invoice). Marketing and campaigns ▪ Including Add-ons e.g., Click Dimensions/Mailchimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship more »
Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause as well …/Order/Invoice). Marketing and campaigns ? Including Add-ons e.g., Click Dimensions/Mailchimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design and Entity Relationship modelling implementing multiple relationship more »
every aspect of the solution implementation from: leading workshops and analysing the customer’s requirements to configuring the D365 CE applications and environment/release management. Collaborate with stakeholders throughout the customer organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current … Provide in-depth knowledge of the D365 CE applications and evaluate the customer’s business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson’s PMO function. Responsible for documenting the business requirements which express … Quote/Order/Invoice) Marketing and campaigns Including Add-ons e.g., Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and configuration including more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Freight Personnel
overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in a cross-functional … opportunities within the business as circumstances dictate. Implementations - 60% Managing implementation projects through remote and in person meetings with clients and integration partners. Account Management - 15% Developing relationships with customers and being the first point of contact through the customer life cycle. Internal and External Technical Support - 15% Supporting … and internal teams as first line support and subject matter expert. Administration - 10% Time will be set aside for meetings, discussions and coordination of release management. Attributes we are looking for in the candidate are: Communication - Resolve and/or escalate issues in a timely fashion. - Understand how to more »
