1 to 2 of 2 Permanent Remedy Jobs in the East of England with Remote Work Options

of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN Experience in writing Statement of Work more »

across the IETs sites during core hours to support a quality service delivery. Diagnose and log problems or faults and take necessary action to remedy the problem. Promote and maintain best working practices for computer system usage, security, virus management, backups, etc Cascade IT knowledge to the user community more »