CSI Manager
Corsham, Wiltshire, United Kingdom
Confidential
in each service lifecycle stage. Identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes. Integration, review and validation of Continual Improvement Policy and Framework to deliver a consistent improvement experience. Visibility and management of delivery components to … the development life cycle and in service delivery. Service improvement planning strategies. Good virtual team management experience. Previous operational experience. Working knowledge of Remedy is desirable especially relevant to reporting. In depth reporting experience via industry standard toolsets (examples Excel, PowerPoint, PowerBI). Good understanding of IT infrastructure more »
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