applications SC, NPPV3 & parliament security clearances, or the ability to obtain them. ITIL V4 foundation certification Resource Management Working knowledge of RemedyITSM suite or similar ITSM application What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
ITIL Principles - Formal ITIL qualification at Foundation level Understanding of ITservicemanagement tools such as Service Desk tools, Contact Centre technologies, BMCRemedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN Experience in writing Statement of Work more »
are carried out to ensure meeting internal, Company and compliance objectives. The Requirements Awareness of asset management technology and scanning tools, preferably BMCRemedy and BMC ADDM and Discovery. Interest in databases and SQL query language. Inquisitive personality, with an interest in ITService Management. Able to work more »
Stoke-on-Trent, Staffordshire, United Kingdom Hybrid / WFH Options
Akkodis
are carried out to ensure meeting internal, Company and compliance objectives. The Requirements Awareness of asset management technology and scanning tools, preferably BMCRemedy and BMC ADDM and Discovery. Interest in databases and SQL query language. Inquisitive personality, with an interest in ITService Management. Able to work more »
etc Understanding of ITIL ServiceManagement, experience with configuration management and release management - preferably qualified to ITIL Foundation level with experience of BMCRemedy Desirable: Experience of operating, testing and integration of IT Hardware and Software, preferably in a Defence Environment Experience working with Switches (Juniper & Dell), Routers more »
Berkeley Square - Talent Specialists in IT & Engineering
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in ITServiceManagement (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough … in incident management activities as needed to support the timely resolution of IT incidents and service disruptions. Qualifications: Strong understanding of ITServiceManagement (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability … collaborate with diverse teams and stakeholders. Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred. more »
of problem solving - able to visualise the different aspects that can be provided through interrogating, interpreting and transforming the data provided Previous experience using ITSM toolsets such as ServiceNow, BMCRemedy beneficial MIcrosoft Office/Office 365 Collaboration tooling experience essential Ability to work with stakeholders at more »
Employment Type: Permanent
Salary: £30000 - £34000/annum Plus benefits package
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including … processes Experience with any of the following technologies is preferred (however training is provided where required) ServiceManagement toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
La Fosse
planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMCRemedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »
Bristol Area, South West, United Kingdom Hybrid / WFH Options
La Fosse Associates Ltd
planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMCRemedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »
can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of … it as well as preventative measures. (Relevant skill level: working) ServiceManagement Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working … can initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You can determine the appropriate remedy and assist with implementation of it as well as preventative measures. (Skill level: working) Systems design . You can design systems characterised by medium more »
warranty claims. Responsibilities: Builds Repairs Lifecycle management Logistics Stock management ServiceNow management Experience & Skills: Experience of providing excellent customer service Troubleshooting experience Experience using ITSM tools such as ServiceNow/Remedy would be desirable Exposure to management of ticket queues and resolution ServiceNow An excellent troubleshooting mentality more »