8 of 8 Remote Remedy ITSM Jobs

verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus.Experience with server, storage, and network technologies. If you More ❯

skills. Ability to interface with key software/hardware partners such as Microsoft and AvePoint. Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus. Experience with server, storage, and network technologies. If More ❯

and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready More ❯

managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high-stakes situations. Desirable Attributes: Proactive mindset with a commitment to continuous More ❯

on experience with code repository management, code merge and quality checks, continuous integration, and automated deployment & management using tools like Jenkins, SVN, GitHub, GitLab, Chef, Ansible, Art factory, Remedy, SonarQube, Fortify, Selenium - Candidates must reside within a commutable distance. - Participation in a rotational on-call schedule for emergency page-outs is required. Preferred Skills and Qualifications: - DHS Suitability More ❯

issue resolution, and system readiness across assigned User Organisations. About You: Strong background in the design, configuration, testing, and deployment of IT Service Management systems (e.g., ServiceNow, BMC Remedy, or similar). Solid understanding of large-scale public safety or critical communications programmes, ideally including previous work on secure networks. Experience working with or within Emergency Services organisations More ❯

Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. More ❯

will lead and optimize the end-to-end delivery of IT services in alignment with ITIL best practices. You’ll own the design, implementation, and continuous improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities. Key Responsibilities Maintain ITIL-based service management … Improvement (CSI) initiatives to identify, prioritize, and implement efficiency gains Serve as the escalation point for high-impact service disruptions and coordinate communication to business leaders Work with the ITSM toolset (e.g., Atlassian, ServiceNow, BMC Remedy, Cherwell) to automate workflows and enhance data quality Prepare for and support internal/external IT audits and compliance assessments Qualifications … environment ITIL Foundation v4 (minimum); ITIL Practitioner/Intermediate or Expert certification preferred Proven leadership of multi-disciplinary IT support teams Hands-on experience with at least one major ITSM platform (ServiceNow, BMC Remedy, Cherwell) Strong analytical, organizational, and problem-solving skills Excellent communication and stakeholder-management abilities Preferred Skills Advanced ITIL certifications (Practitioner, Expert) Project management More ❯