closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remotedesktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for …/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remotedesktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel … MS-PowerPoint, MS-Outlook, MS Project, and MS Vision Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry support Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Soft Skills Excellent communication and conversation more »
Intune and Autopilot - Management, Design, Implementation • Co-Pilot experience would be a bonus. • Modern On-Premises infrastructure management – Current Windows Server versions & services o RemoteDesktop Services, Session Host, Connection Broker experience beneficial. • Network Infrastructure - Management, Design, and Implementation. • Proven experience in a customer contact/facing role more »
the medical industry, promoting tech for good. What you will ideally have experience with Excellent communication skills (verbal & written) Microsoft Server skills Active Directory RemoteDesktop Server Office 365 Microsoft Teams SharePoint The ability to build servers and PCs from scratch is desirable but not essential What’s more »
Customer Migration to the cloud Experience of Intune and Autopilot - Management, Design, Implementation Modern On-Premise infrastructure management – Current Windows Server versions and services, RemoteDesktop Services, Session Host, Connection Broker experience beneficial Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies If you are more »
in addition to troubleshooting SAN and NAS storage. Familiarity with the below skills will be advantageous: VMWARE Linux & Windows Gitlab Atlassian Gitlab Active Directory Remotedesktop services If you are an Infrastructure Support specialist looking to change your day-to-day for an environment where you can make more »
Southampton, Hampshire, South East, United Kingdom
Eclipse Total Solutions Limited
assist customers. Employ excellent problem-solving skills to resolve customer issues efficiently. Possess general IT knowledge, including proficiency in Microsoft Applications, servers, browsers, and remotedesktop connections. Display a keen desire to learn and adapt to new concepts and technologies. Demonstrate a strong sense of ownership towards the more »
