ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough rootcauseanalysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM) frameworks, particularly … Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough rootcause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
progress your career and make a big impact on your department. The Role: Developing and implementing quality control processes and procedures, conducting audits, leading rootcauseanalysis and corrective action, Provide training, mentoring, coaching and support to team members 39 hours per week Monday to Thursday more »
and equipment.Key Responsibilities:Develop and execute lubrication programs tailored to the specific needs of manufacturing sites, including equipment lubrication schedules, product selection, and oil analysis protocols.Conduct reliability assessments and rootcause analyses to identify opportunities for improving equipment performance, uptime, and lifespan.Collaborate with maintenance teams to implement … or lubrication management within a manufacturing environment.Demonstrated expertise in developing and implementing lubrication programs, conducting reliability assessments, and utilizing predictive maintenance techniques.Proficiency in lubrication analysis tools, computerized maintenance management systems (CMMS), and relevant software applications.Strong analytical skills with the ability to interpret data, diagnose equipment issues, and develop effective more »
environment.RESPONSIBILITIESAs an Electrical and Automation Technician, this individual bears the responsibility for carrying out routine planned preventative maintenance, investigating mechanical/electrical faults, identifying rootcause, causing minimal disruption.QUALIFICATIONSExperience in a similar roleStrong troubleshooting skills and a grasp of rootcauseanalysis techniquesIdeally have Electrical more »
you’ll craft a symphony of success: Respond with energy and passion to client needs and briefs to include journey mapping, CX safaris, and rootcauseanalysis Tracking pain points and creating a compelling story Translating insight into action through the journey Facilitate innovation workshops or safari more »
and validate linear accelerators and associated sub-systems in the X-Ray Imaging Laboratory. You will be responsible for operation, data capture and data analysis of hardware. Additional responsibilities include supporting the wider business unit efforts in product quality assurance, rootcauseanalysis of failed hardware more »
Dartford, England, United Kingdom Hybrid / WFH Options
Europa Worldwide Group
following skills and experience: At least 3 years’ experience in a Technical Support Engineer, Infrastructure Engineer, or similar role Excellent troubleshooting, fault finding and rootcauseanalysis skills. Excellent knowledge of Windows Server 2016-2022 & Citrix Virtual Apps and Desktops Excellent knowledge of Active Directory, Group Policy more »
Dartford, England, United Kingdom Hybrid / WFH Options
Movement8
line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance and RootCauseAnalysis where needed • Monitoring of firmware and software versions and management of updates in accordance with client maintenance windows • Maintain up more »
AWS • Familiar with PHP frameworks like Yii, Laravel, Symfony • MySQL with the ability to design efficient database • Experience with Docker, Webpack, and Git • Strong rootcauseanalysis skills This is a full-time, permanent position which will be based on site Mon- Thurs with Fridays at home. more »
and plant. Minimising down time and fault finding on a range of machinery in a fast paced and large-scale manufacturing environment Assisting with rootcauseanalysis, continuous improvement and general daily operational efficiencies Assisting with project work as and when required, including the introduction of new more »
they receive regular updates on outstanding issues Ticket escalation Manage issues through to resolution Update helpdesk tickets so others can see updates Carry out rootcauseanalysis Undertake continuous improvement & small-scale enhancements/mini projects as requested. Create and update documentation as required Ensure our infrastructure more »
sound business cases to support business objectives. Ability to work effectively in high pressure environments while maintaining attention to detail. Proven experience in performing rootcauseanalysis, developing, and implementing process improvements and robust controls. Knowledge and Skills: Strong interpersonal, communication, negotiation and influencing skills. Ability to more »
building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. Demonstrated experience: RootCauseanalysis Internal audit Technical Skills Lean 6 sigma AS9100/EN9100 training Internal audits and causeanalysis Process improvement … selected projects, as defined in the Quality Assurance strategy Carrying out internal audits and follow-up corrective actions Supporting external audits (Customer/Certification) Rootcauseanalysis and follow-up of corrective actions in case of non conformities or customer complaints Reporting and Raising alerts, at the … other ALTEN processes Ensuring on Continual Improvement approach Identifying best practices, Supporting projects in the definition of progress plans, lessons learnt and customer satisfaction analysis Capturing feedback from the field by feeding into ALTEN Delivery Framework improvements Depending on experience and motivation, you may lead groups dedicated to continuous more »
Ability to collaborate with multiple teams including: the Data Champions, Data Governance Leads, Digital Core MD Engagement Lead and Regional Data Stewards, etc. Detail analysis is needed to identify opportunities (trends) in the data that will trigger data cleansing activities. Being able to engage the business in cleansing activities. … required. Build additional DQ rules and/or Tools specific to Digital Core project if required Help DQ Lead & Digital Core project leads in rootcauseanalysis related to Master data. Manage conflict where DQ requirements of the project do not meet agreed standards and escalate conflict … to Digital Core Engagement Lead if required Provide development specifications to DQ DevOps Team and manage delivery through AGILE process (JIRA) Perform rootcauseanalysis and develop/implement fixes Execute test cases and verify test results to validate mass cleansing routines. Document and keep up to more »
Manchester, England, United Kingdom Hybrid / WFH Options
Version 1
Data Drive product quality by capturing, escalating and pursuing resolution on defects Communicate test results, metrics and risk assessments to project stakeholders Clearly demonstrate rootcauseanalysis, issue resolution, escalation and risk mitigation. Resident in the UK for five or more years with no more than … train others. You can advise others on testing techniques and frameworks. You know how to research, plan and train others within the team. Test analysis: You can think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. You know how to lead investigative more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Version 1
Data Drive product quality by capturing, escalating and pursuing resolution on defects Communicate test results, metrics and risk assessments to project stakeholders Clearly demonstrate rootcauseanalysis, issue resolution, escalation and risk mitigation. Resident in the UK for five or more years with no more than … train others. You can advise others on testing techniques and frameworks. You know how to research, plan and train others within the team. Test analysis: You can think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. You know how to lead investigative more »
London, England, United Kingdom Hybrid / WFH Options
Sportradar
cross-functional teams, including technical experts, support functions, and business units, to investigate, diagnose, resolve major incidents efficiently, and ensure regulatory requirements are considered. RootCauseAnalysis: Facilitate post-incident reviews and rootcauseanalysis (RCA) sessions to identify the underlying causes of crises … post-incident review reports. Documentation and reporting: Maintain accurate records of crises and major incidents, including incident details, actions taken, resolutions, and post-incident analysis findings, adhering to regulatory and compliance requirements. Monitor key performance indicators (KPIs) and metrics related to incident management, identifying trends and areas for improvement … of crisis management experience Major Incident Management tool experience, preferably with ServiceNow, a plus Familiarity with incident management metrics such as MTTR/MTTD, rootcauseanalysis, and severity levels preferred. Professional experience with ITSM/ITIL best practices, certification is a plus. Experience working effectively in more »
London, England, United Kingdom Hybrid / WFH Options
Version 1
Data Drive product quality by capturing, escalating and pursuing resolution on defects Communicate test results, metrics and risk assessments to project stakeholders Clearly demonstrate rootcauseanalysis, issue resolution, escalation and risk mitigation. Resident in the UK for five or more years with no more than … train others. You can advise others on testing techniques and frameworks. You know how to research, plan and train others within the team. Test analysis: You can think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. You know how to lead investigative more »
West Midlands, England, United Kingdom Hybrid / WFH Options
IT Works Health LTD
integration protocols (e.g., FHIR), to facilitate system integration and data exchange. Excellent analytical and problem-solving skills, with the ability to identify issues, perform rootcauseanalysis, and implement effective solutions in a timely manner. Effective communication and interpersonal skills, with the ability to collaborate with diverse more »
users, this will include the delivery of improved Incident Management and Service Delivery processes (Proactive queue management, Push Left, Reduced Reassignment Counts, Aged Ticket analysis, Request and Approvals automation etc.) and other processes focused on positive customer satisfaction and continuous service improvement. Will be accountable for reviewing, updating and … Brambles. The Service Delivery and MI Management Lead will be the owner of Service Delivery processes, be expected to undertake senior Service reporting, conclude RootCauseAnalysis, carry out Service Improvement and undertake exercises that will improve levels of User satisfaction. Therefore, this is a key operational more »
Effects Analysis. Analyse relevant metrics and contribute to Key Performance Indicators and other reporting as required. Assist in Reliability Centred Maintenance planning and perform RootCause Analysis. Opportunity to undertake compensated and non-compensated secondary roles providing various support capabilities. This role will give you the opportunity to more »
Stockport, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Bespak
Provide hardware, software, and coding support to maintain system performance. Provide hardware,software, and coding support to maintain system performance. Resolve equipmentbreakdowns and conduct rootcause analysis. Ensure compliancewith GMP, EHS, and company standards. Support computersystem validation and lifecycle management. Contribute toengineering best practices and project execution. Train more »
West London, London, United Kingdom Hybrid / WFH Options
Samworth Brothers Limited
analyse sources which provide commercial insights and contribute to data led sourcing decisions Conduct sourcing opportunity assessments, supplier/industry benchmarking, cost modelling and rootcauseanalysis to develop sourcing recommendations Creating and maintaining purchase agreements Setting up new suppliers in Starbucks systems Collaborating effectively with suppliers … knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities Aptitude for analytical skills Working knowledge of market analysis, spend analysis, sourcing category strategy, supplier relationship management should-cost models, and negotiations; Systems: Knowledge of Excel, Oracle, BI Apps, PowerPoint, and others. more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Chroma Recruitment Ltd
similar role Experience identifying, analysing and resolving recurring ticket issues Experience working with Azure, O365 (and addons), SQL Server, ITIL frameworks Advanced troubleshooting and rootcauseanalysis Customer-centric approach and excellent stakeholder communication If you are interested in this position, please apply below or get in more »
Telford, Shropshire, West Midlands, United Kingdom
Kuehne+Nagel
and implement objectives, KPIs and continuous improvement to meet overall company and customer goals. Excellent problem-solving skills with an analytical eye when providing rootcauseanalysis to implement a solution. A keen interest in process improvement with experience using six sigma and lean process improvement methodologies. more »