Quality Oversight & Assurance Technician - (Part-Time, Job-Share and Full-Time)
Fareham, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Zurich Insurance
the targets defined or get to green programme in place. Provide feedback on process reviews and improvement programs to improve results. Investigate and determine root cause to facilitate the improvement program. Collaborate with FinOps operational teams as well as the Continuous Improvement team regarding findings, actions, and improvements. … Coach and train individuals (onshore and offshore) to improve process quality, promoting root cause analysis and action planning for enhancements. Understands processes, products, services, and systems to make educated recommendations for improvements. Project & Stakeholder Management Ensure quality improvements are delivered benefitting all stakeholders. Ensure new processes are … over new process to process owners/teams. Application of analytical, problem solving and critical thinking skills to help validate the quality review and root cause analysis. Experience with Excel and Power Tools is essential Excellent stakeholder management Able to independently meet deadlines and work under pressure. Role more »
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