Permanent Root Cause Analysis Jobs with Hybrid or Work from Home (WFH) Options

1 to 25 of 128 Permanent Root Cause Analysis Jobs with Hybrid or WFH Options

Customer Resolutions Advocate

PE3, Longthorpe, Peterborough, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Zellis
can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our … Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive root cause analysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well … as complaints/escalations root cause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results more »
Employment Type: Permanent
Posted:

Cyber Security Analyst

United Kingdom
Hybrid / WFH Options
Burman Recruitment
investigating and mitigating a recent security breach within our university network. You will work closely with our internal cyber security team to identify the root cause of the breach, contain its impact, and implement measures to prevent similar incidents in the future. This is an exciting opportunity to … information assets. Key Responsibilities: Incident Triage: Quickly assess the severity and scope of the security breach, prioritise response efforts, and mobilise resources accordingly. Forensic Analysis: Conduct thorough forensic analysis of affected systems, logs, and network traffic to determine the nature and extent of the breach. Containment and Eradication … Develop and implement strategies to contain the breach, remove malicious presence from our systems, and restore affected services. Root Cause Analysis: Identify the root cause of the security incident and recommend remediation actions to address underlying vulnerabilities and security gaps. Communication and Coordination: Collaborate with more »
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Program Manager Lead - Complaints Management & Member Experience

Colorado Springs, Colorado, United States
Hybrid / WFH Options
USAA
the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. This is an individual contributor position. Leads the management, execution and delivery of large-scale programs (multi-year, large cost and … project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, root cause identification and development and recommendation of key work products. Applies experienced knowledge of the business, its products and processes to assess program … groups and team staff Proven track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
Employment Type: Permanent
Salary: USD Annual
Posted:

Program Manager Lead - Complaints Management & Member Experience

Phoenix, Arizona, United States
Hybrid / WFH Options
USAA
the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. This is an individual contributor position. Leads the management, execution and delivery of large-scale programs (multi-year, large cost and … project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, root cause identification and development and recommendation of key work products. Applies experienced knowledge of the business, its products and processes to assess program … groups and team staff Proven track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
Employment Type: Permanent
Salary: USD Annual
Posted:

Program Manager Lead - Complaints Management & Member Experience

Tampa, Florida, United States
Hybrid / WFH Options
USAA
the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. This is an individual contributor position. Leads the management, execution and delivery of large-scale programs (multi-year, large cost and … project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, root cause identification and development and recommendation of key work products. Applies experienced knowledge of the business, its products and processes to assess program … groups and team staff Proven track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
Employment Type: Permanent
Salary: USD Annual
Posted:

Program Manager Lead - Complaints Management & Member Experience

San Antonio, Texas, United States
Hybrid / WFH Options
USAA
the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. This is an individual contributor position. Leads the management, execution and delivery of large-scale programs (multi-year, large cost and … project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, root cause identification and development and recommendation of key work products. Applies experienced knowledge of the business, its products and processes to assess program … groups and team staff Proven track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
Employment Type: Permanent
Salary: USD Annual
Posted:

IT Cyber Security Manager

Surrey, United Kingdom
Hybrid / WFH Options
Gold Group
the escalation point on monitoring of corporate environment to identify security issues or incidents (Threat Hunting) Manage and mentor the security analyst, (monitoring, Investigation, root cause analysis of Security alerts from multiple information sources. Including, but not limited to Darktrace, LogPoint, WithSecure, Mimecast, while ensuring the team … Investigate and analyse escalated security matters, identify methods and solutions in response to security related queries including the ones, submitted by end users. Perform root cause analysis of security incidents and participate in post-incident reviews to provide practical recommendations for improving the organisation's threat detection … and incident response capabilities and overall security posture Perform malware analysis and digital forensics where appropriate Drive internal phishing campaigns (KnowBe4 platform) and work with management and HR - Training to raise Cyber awareness within the corporate environment, (new hire inductions, periodic training, etc) Own maintenance, renewal and distribution of more »
Employment Type: Permanent
Salary: £80000 - £500000/annum + Benefits
Posted:

Quality Assurance Manager

Leeds, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Employment Type: Permanent, Work From Home
Posted:

Quality Assurance Manager

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Employment Type: Permanent, Work From Home
Posted:

Quality Assurance Manager

Liverpool, Merseyside, North West, United Kingdom
Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Employment Type: Permanent, Work From Home
Posted:

Quality Assurance Manager

Retford, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Employment Type: Permanent, Work From Home
Posted:

Quality Assurance Manager

Gloucester, Gloucestershire, South West, United Kingdom
Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Employment Type: Permanent, Work From Home
Posted:

Quality Assurance Manager

Leicester, Leicestershire, East Midlands, United Kingdom
Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Employment Type: Permanent, Work From Home
Posted:

Quality Assurance Manager

Croydon, Surrey, South East, United Kingdom
Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Employment Type: Permanent, Work From Home
Posted:

Deputy Quality Operational Excellence Manager

London Area, United Kingdom
Hybrid / WFH Options
Insignis Talent
Ex. Benefits – Permanent Primary Purpose: Lead and actively participate in our client’s quality improvement initiatives across operational departments by leading projects focused on root cause analysis of quality issues. Ensuring the timely implementation of agreed solutions to enhance quality standards. Benefits: Remuneration: Competitive salary, an excellent … on the company’s success. Key Responsibilities: Lead process improvement activities for operations and services, focusing on problem identification and resolution. Manage a comprehensive Root Cause Analysis (RCA) program for significant quality issues, overseeing progress from initiation to closure. Coordinate and ensure completion of preventative actions, implementing more »
Posted:

Quality & Technical Manager

Brentwood, Essex, South East, United Kingdom
Hybrid / WFH Options
SC4 Recruitment Limited
and operational procedures meet these standards. You will be responsible for identifying areas of improvement within the organisation and developing strategies to improve them. Root cause analysis of non-conformancesis used to detect trends, ensuresuccessful preventative actions, andsetobjectives for further quality improvements. Work alongside the Production team … data is maintained and accurate in the systems utilised by the company. Assess performance by constantly identifying and sharing success factors, identifying bottlenecks, executing root cause analysis, propose improvements. Lead and develop a small team. Skills/Experience Needed Digital Print background is ESSENTIAL! Strong communication IT more »
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted:

Technical Quality Manager

Epping, England, United Kingdom
Hybrid / WFH Options
SC4 Recruitment Limited
and operational procedures meet these standards. You will be responsible for identifying areas of improvement within the organisation and developing strategies to improve them. Root cause analysis of non-conformances is used to detect trends, ensure successful preventative actions, and set objectives for further quality improvements. Work … data is maintained and accurate in the systems utilised by the company. Assess performance by constantly identifying and sharing success factors, identifying bottlenecks, executing root cause analysis, propose improvements. Lead and develop a small team. Skills/Experience Needed Digital Print background is ESSENTIAL! Strong communication IT more »
Posted:

Senior Digital Trading Analyst

Guildford, Surrey, South East, United Kingdom
Hybrid / WFH Options
Allianz Insurance Plc
outages, major incidents and technical queries Responsible for identifying and solving complex problems across a wide-scale business landscape, including stakeholder management and relevant analysis/investigation into root cause and solutions Subject matter expert in digital trading and digital platforms Working alongside software houses & suppliers such … as Acturis, Polaris etc. Co-ordinating business incidents where appropriate and conducting relevant root cause analysis/investigation and solutions/fixes post incident About You Skills & Experience Commercial insurance experience ideal Acturis Platform knowledge preferred but not essential Good problem solver Positive outlook with focus on more »
Employment Type: Permanent, Work From Home
Posted:

Foundations Asset Integrity Engineer

Edinburgh, Scotland, United Kingdom
Hybrid / WFH Options
Taylor Hopkinson | Powered by Brunel
and foundations specialism to asset integrity operations across operational offshore wind assets in the portfolio. This role requires strong experience in structural design and analysis, with either a civil, mechanical, or structural engineering background. It is expected that you will have experience of working in accordance with engineering design … warranty management. Lead the monitoring activities associated with the integrity of foundations, including primary and secondary steel elements as well as ancillary components. Undertake root cause analysis of defects and propose remedial actions. Utilise data analysis tools to monitor and assess asset behaviour, performing detailed analysis … offshore wind and in an asset integrity/operational engineering support role is desirable. Knowledge of offshore foundation/structural design and confidence leading root cause investigations to understand, contain and potentially solve incidents. Must have awareness of the impact of operational conditions, including environmental/marine influences more »
Posted:

Supplier Quality Engineer

Edinburgh, Midlothian, Scotland, United Kingdom
Hybrid / WFH Options
Microtech Global Ltd
improvement initiatives with suppliers to enhance manufacturing processes, reduce defects, and improve overall product quality. Problem Resolution: Investigate and resolve quality issues promptly, utilizing root cause analysis and corrective action processes. Work closely with suppliers to implement corrective and preventive actions. Risk Management: Identify and manage risks … to tight and dynamic time scales. Can plan and manage own workload and assign tasks to others. Excellent analytical skills and ability to perform root cause analysis. Attention to detail and a commitment to ensuring product quality and customer satisfaction. Please get in touch with Christina to hear more »
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

Quality Engineer

Templecombe, Somerset, South West, United Kingdom
Hybrid / WFH Options
Morson Talent
surveillance and the provision of QA expertise and advice. • The role may cover operational (manufacturing), software, hardware and systems engineering QA activities and include root cause analysis, defect analysis, process improvement, preventative action and process management activities. • This role may include occasional working at other Thales … projects. • Assist team leaders to train, develop, coach, induct and share knowledge with new starters and assist in the development of existing staff. • Perform analysis of Quality related metrics and initiate improvements as applicable. • Identify trends, issues, and opportunities associated with processes and/or products that may impact more »
Employment Type: Contract, Part Time
Salary: £325 per day
Posted:

Operations Efficiency Analyst (Lean Practitioner)

Leeds, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
The Medical Protection Society
benefit analysis. NB. This is a continuous improvement/process improvement role and not a Business Analyst/Data Analyst role. Role Responsibility Investigate root causes of analysis using Lean methodologies Put together solutions on how processes can be more efficient Measure the benefits of improved processes Confidently … senior management team The Ideal Candidate Strong written and verbal communication skills Excellent organisational and planning skills Problem Solving & analytic Strong experience & understanding of root cause analysis and lean Methodology Some one that is engaging & is a confident presenter Previous experience in a fast-paced call centre more »
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted:

Data Executive

Manchester, North West, United Kingdom
Hybrid / WFH Options
Forward Role
drive customer engagement and improve overall business improvement through data driven decision making. Role & Responsibilities: Identify issues, and with stakeholders to implement solutions Deliver root cause analysis Monitor product performance through analysis and creating dashboards Working with internal and external data to deliver acurate MI analysis and reporting packs Undertaking market and competitor research with SWOT analysis Skills & Experience: Analytical minded, with a love for data A love for spreadsheets and problem solving Advanced user of Excel Power BI experience is desirable Experience in a similar role, or a recent graduate If you are more »
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

Senior Data Analyst

London, United Kingdom
Hybrid / WFH Options
E.ON Next
of extensive experience to join our expanding Data team. As the Senior Data Analyst, you will play a pivotal role in delivering comprehensive data analysis, leveraging your expertise in Tableau to generate actionable insights that drive strategic business decisions. A crucial aspect of this role involves fostering strong stakeholder … A trusted data expert, knowing what data is available, and which analytical technique is most relevant, ranging from tableau dashboards through to segmentations and root cause analysis Impact Driven: Passionate about impact, whether unpacking the why, delivering optimal customer intelligence data products or delivering powerful insights empowering more »
Posted:

Senior Data Analyst

City of London, London, United Kingdom
Hybrid / WFH Options
E.ON Next
of extensive experience to join our expanding Data team. As the Senior Data Analyst, you will play a pivotal role in delivering comprehensive data analysis, leveraging your expertise in Tableau to generate actionable insights that drive strategic business decisions. A crucial aspect of this role involves fostering strong stakeholder … A trusted data expert, knowing what data is available, and which analytical technique is most relevant, ranging from tableau dashboards through to segmentations and root cause analysis Impact Driven: Passionate about impact, whether unpacking the why, delivering optimal customer intelligence data products or delivering powerful insights empowering more »
Posted:
Root Cause Analysis
Work from Home
10th Percentile
£34,975
25th Percentile
£39,323
Median
£52,500
75th Percentile
£68,750
90th Percentile
£82,500