PE3, Longthorpe, Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
Zellis
can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and rootcauseanalysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our … Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive rootcauseanalysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well … as complaints/escalations rootcause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results more »
investigating and mitigating a recent security breach within our university network. You will work closely with our internal cyber security team to identify the rootcause of the breach, contain its impact, and implement measures to prevent similar incidents in the future. This is an exciting opportunity to … information assets. Key Responsibilities: Incident Triage: Quickly assess the severity and scope of the security breach, prioritise response efforts, and mobilise resources accordingly. Forensic Analysis: Conduct thorough forensic analysis of affected systems, logs, and network traffic to determine the nature and extent of the breach. Containment and Eradication … Develop and implement strategies to contain the breach, remove malicious presence from our systems, and restore affected services. RootCauseAnalysis: Identify the rootcause of the security incident and recommend remediation actions to address underlying vulnerabilities and security gaps. Communication and Coordination: Collaborate with more »
Colorado Springs, Colorado, United States Hybrid / WFH Options
USAA
the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide rootcause analysis. This is an individual contributor position. Leads the management, execution and delivery of large-scale programs (multi-year, large cost and … project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, rootcause identification and development and recommendation of key work products. Applies experienced knowledge of the business, its products and processes to assess program … groups and team staff Proven track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and rootcauseanalysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
Phoenix, Arizona, United States Hybrid / WFH Options
USAA
the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide rootcause analysis. This is an individual contributor position. Leads the management, execution and delivery of large-scale programs (multi-year, large cost and … project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, rootcause identification and development and recommendation of key work products. Applies experienced knowledge of the business, its products and processes to assess program … groups and team staff Proven track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and rootcauseanalysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
Tampa, Florida, United States Hybrid / WFH Options
USAA
the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide rootcause analysis. This is an individual contributor position. Leads the management, execution and delivery of large-scale programs (multi-year, large cost and … project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, rootcause identification and development and recommendation of key work products. Applies experienced knowledge of the business, its products and processes to assess program … groups and team staff Proven track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and rootcauseanalysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
San Antonio, Texas, United States Hybrid / WFH Options
USAA
the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide rootcause analysis. This is an individual contributor position. Leads the management, execution and delivery of large-scale programs (multi-year, large cost and … project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, rootcause identification and development and recommendation of key work products. Applies experienced knowledge of the business, its products and processes to assess program … groups and team staff Proven track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and rootcauseanalysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
the escalation point on monitoring of corporate environment to identify security issues or incidents (Threat Hunting) Manage and mentor the security analyst, (monitoring, Investigation, rootcauseanalysis of Security alerts from multiple information sources. Including, but not limited to Darktrace, LogPoint, WithSecure, Mimecast, while ensuring the team … Investigate and analyse escalated security matters, identify methods and solutions in response to security related queries including the ones, submitted by end users. Perform rootcauseanalysis of security incidents and participate in post-incident reviews to provide practical recommendations for improving the organisation's threat detection … and incident response capabilities and overall security posture Perform malware analysis and digital forensics where appropriate Drive internal phishing campaigns (KnowBe4 platform) and work with management and HR - Training to raise Cyber awareness within the corporate environment, (new hire inductions, periodic training, etc) Own maintenance, renewal and distribution of more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing rootcauseanalysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate rootcauseanalysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing rootcauseanalysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate rootcauseanalysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing rootcauseanalysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate rootcauseanalysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Retford, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing rootcauseanalysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate rootcauseanalysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Gloucester, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing rootcauseanalysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate rootcauseanalysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Leicester, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing rootcauseanalysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate rootcauseanalysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Croydon, Surrey, South East, United Kingdom Hybrid / WFH Options
PIB Insurance Brokers
the Speciality division reporting findings to all stakeholders. Identify themes/learning outcomes further to quality monitoring reviews and assist business areas by providing rootcauseanalysis and training to staff. Identify solutions as part of the review process and delivery findings to business areas in person … requests, breach and E&O reporting, complaints, fee application, delegated authority, MRCs etc. Oversee and monitor breach logging, further to QA findings, undertaking appropriate rootcauseanalysis and engaging with the business to ensure delivery of improvements. Participate in Project Activity, such as training and process drafting … and a basic understanding of risk management principles would be beneficial. The ideal person for this role combines strong technical subject matter expertise, communication, analysis and stakeholder management skills. Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working more »
Ex. Benefits – Permanent Primary Purpose: Lead and actively participate in our client’s quality improvement initiatives across operational departments by leading projects focused on rootcauseanalysis of quality issues. Ensuring the timely implementation of agreed solutions to enhance quality standards. Benefits: Remuneration: Competitive salary, an excellent … on the company’s success. Key Responsibilities: Lead process improvement activities for operations and services, focusing on problem identification and resolution. Manage a comprehensive RootCauseAnalysis (RCA) program for significant quality issues, overseeing progress from initiation to closure. Coordinate and ensure completion of preventative actions, implementing more »
Brentwood, Essex, South East, United Kingdom Hybrid / WFH Options
SC4 Recruitment Limited
and operational procedures meet these standards. You will be responsible for identifying areas of improvement within the organisation and developing strategies to improve them. Rootcauseanalysis of non-conformancesis used to detect trends, ensuresuccessful preventative actions, andsetobjectives for further quality improvements. Work alongside the Production team … data is maintained and accurate in the systems utilised by the company. Assess performance by constantly identifying and sharing success factors, identifying bottlenecks, executing rootcauseanalysis, propose improvements. Lead and develop a small team. Skills/Experience Needed Digital Print background is ESSENTIAL! Strong communication IT more »
Epping, England, United Kingdom Hybrid / WFH Options
SC4 Recruitment Limited
and operational procedures meet these standards. You will be responsible for identifying areas of improvement within the organisation and developing strategies to improve them. Rootcauseanalysis of non-conformances is used to detect trends, ensure successful preventative actions, and set objectives for further quality improvements. Work … data is maintained and accurate in the systems utilised by the company. Assess performance by constantly identifying and sharing success factors, identifying bottlenecks, executing rootcauseanalysis, propose improvements. Lead and develop a small team. Skills/Experience Needed Digital Print background is ESSENTIAL! Strong communication IT more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
outages, major incidents and technical queries Responsible for identifying and solving complex problems across a wide-scale business landscape, including stakeholder management and relevant analysis/investigation into rootcause and solutions Subject matter expert in digital trading and digital platforms Working alongside software houses & suppliers such … as Acturis, Polaris etc. Co-ordinating business incidents where appropriate and conducting relevant rootcauseanalysis/investigation and solutions/fixes post incident About You Skills & Experience Commercial insurance experience ideal Acturis Platform knowledge preferred but not essential Good problem solver Positive outlook with focus on more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Taylor Hopkinson | Powered by Brunel
and foundations specialism to asset integrity operations across operational offshore wind assets in the portfolio. This role requires strong experience in structural design and analysis, with either a civil, mechanical, or structural engineering background. It is expected that you will have experience of working in accordance with engineering design … warranty management. Lead the monitoring activities associated with the integrity of foundations, including primary and secondary steel elements as well as ancillary components. Undertake rootcauseanalysis of defects and propose remedial actions. Utilise data analysis tools to monitor and assess asset behaviour, performing detailed analysis … offshore wind and in an asset integrity/operational engineering support role is desirable. Knowledge of offshore foundation/structural design and confidence leading rootcause investigations to understand, contain and potentially solve incidents. Must have awareness of the impact of operational conditions, including environmental/marine influences more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Microtech Global Ltd
improvement initiatives with suppliers to enhance manufacturing processes, reduce defects, and improve overall product quality. Problem Resolution: Investigate and resolve quality issues promptly, utilizing rootcauseanalysis and corrective action processes. Work closely with suppliers to implement corrective and preventive actions. Risk Management: Identify and manage risks … to tight and dynamic time scales. Can plan and manage own workload and assign tasks to others. Excellent analytical skills and ability to perform rootcause analysis. Attention to detail and a commitment to ensuring product quality and customer satisfaction. Please get in touch with Christina to hear more »
Templecombe, Somerset, South West, United Kingdom Hybrid / WFH Options
Morson Talent
surveillance and the provision of QA expertise and advice. • The role may cover operational (manufacturing), software, hardware and systems engineering QA activities and include rootcauseanalysis, defect analysis, process improvement, preventative action and process management activities. • This role may include occasional working at other Thales … projects. • Assist team leaders to train, develop, coach, induct and share knowledge with new starters and assist in the development of existing staff. • Perform analysis of Quality related metrics and initiate improvements as applicable. • Identify trends, issues, and opportunities associated with processes and/or products that may impact more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
The Medical Protection Society
benefit analysis. NB. This is a continuous improvement/process improvement role and not a Business Analyst/Data Analyst role. Role Responsibility Investigate root causes of analysis using Lean methodologies Put together solutions on how processes can be more efficient Measure the benefits of improved processes Confidently … senior management team The Ideal Candidate Strong written and verbal communication skills Excellent organisational and planning skills Problem Solving & analytic Strong experience & understanding of rootcauseanalysis and lean Methodology Some one that is engaging & is a confident presenter Previous experience in a fast-paced call centre more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
drive customer engagement and improve overall business improvement through data driven decision making. Role & Responsibilities: Identify issues, and with stakeholders to implement solutions Deliver rootcauseanalysis Monitor product performance through analysis and creating dashboards Working with internal and external data to deliver acurate MI analysis and reporting packs Undertaking market and competitor research with SWOT analysis Skills & Experience: Analytical minded, with a love for data A love for spreadsheets and problem solving Advanced user of Excel Power BI experience is desirable Experience in a similar role, or a recent graduate If you are more »
of extensive experience to join our expanding Data team. As the Senior Data Analyst, you will play a pivotal role in delivering comprehensive data analysis, leveraging your expertise in Tableau to generate actionable insights that drive strategic business decisions. A crucial aspect of this role involves fostering strong stakeholder … A trusted data expert, knowing what data is available, and which analytical technique is most relevant, ranging from tableau dashboards through to segmentations and rootcauseanalysis Impact Driven: Passionate about impact, whether unpacking the why, delivering optimal customer intelligence data products or delivering powerful insights empowering more »
City of London, London, United Kingdom Hybrid / WFH Options
E.ON Next
of extensive experience to join our expanding Data team. As the Senior Data Analyst, you will play a pivotal role in delivering comprehensive data analysis, leveraging your expertise in Tableau to generate actionable insights that drive strategic business decisions. A crucial aspect of this role involves fostering strong stakeholder … A trusted data expert, knowing what data is available, and which analytical technique is most relevant, ranging from tableau dashboards through to segmentations and rootcauseanalysis Impact Driven: Passionate about impact, whether unpacking the why, delivering optimal customer intelligence data products or delivering powerful insights empowering more »