Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within more »
systems and environments * ISO27001 compliance monitoring and proactive/reactive management of issues * Resolution of escalated colleague service requests or incidents as assigned within SLA * Supporting 1st Line Support/Service Desk in busy periods * Set up new hardware such as PCs, Laptops, iPhones and iPads. * General end-user compute more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »
via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set ServiceLevelAgreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues IT Support Analyst/1st Line Support more »
offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies more »
Brighton, Brighton and Hove, East Sussex, United Kingdom
Better Days Recruitment Ltd
offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies more »
Employment Type: Permanent
Salary: £28000 - £33000/annum Good company benefits
Brighton, Brighton and Hove, East Sussex, United Kingdom
Better Days Recruitment Ltd
desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies more »
Employment Type: Permanent
Salary: £22000 - £25000/annum Good Company benefits
Ty Glan Yr Afon, Cardiff, United Kingdom Hybrid / WFH Options
Digital Health and Care Wales
of DHCW and NHS Wales services. Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA's.OLAs and Service schedules are met. To ensure that appropriate information is produced about each service for analysis. To work with the Service Desk Team more »
Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and more »
team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »
and to obtain operational updates. as a senior escalation point for high level escalations from the customer and internally. monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. for any risks assigned to Infrastructure Operations, ensuring there is a plan more »
Dublin, Limerick, Cork, Belfast, City of Dublin, Republic of Ireland
The Recruitment Company
services (MS) service excellence. Own IT infrastructure portfolio service delivery regionally & globally Own overall IT Infrastructure related operational & contractual metrics (KPI's, OLA's & SLA's), drive continual improvement projects with innovative technological solutions. Sustain & improve IT Infrastructure portfolio revenue accounts wise, by driving & implementing innovative solution to complex problems more »
NHS South Central and West Commissioning Support Unit
successful delivery. The aim of this role is to provide reporting and analysis of information to support delivery of requirements as identified by the SLA with our customers (internal and external) whose overarching goal is to commission effectively within the local health economy, whilst maintaining national performance standards. They will more »
Edenbridge, Kent, United Kingdom Hybrid / WFH Options
Gold Group
troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer more »
relevant experience. Experience, Skills & Knowledge: *Technical authority across relevant platforms. *Strong leadership skills and excellent communication abilities. *Experience with IT service desk software and SLA management. *Proactive learner with solid technical skills in MS Technologies. *Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: *Team player and leader committed more »
Jira job notes and confluence support documentation Following helpdesk procedures and policies Ordering, recording, configuring, and distributing peripherals Ensuring that the ServiceLevel Agreements (SLA) are always adhered to Remaining up to date with the latest technologies and platforms Other duties may include disposal of old equipment and administration of more »
Purfleet, England, United Kingdom Hybrid / WFH Options
Carpetright
network design and implementation Miraki and Cisco switches administration. Manage solution design with 3rd party suppliers Manage relationships with 3rd party suppliers, service health, SLA’s etc Azure tenant administration – Subscription management, IAM, billing. Azure Active Directory – AAD Connect, Identity and Access Management, MFA, Conditional Access Azure Disaster recovery and more »
through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. All support and training will be given to ensure more »
Kidlington, Oxfordshire, South East, United Kingdom
Essentra PLC
service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery more »
technical specifications Offer hands-on support and training to upskill team members Keep customers informed of progress and set expectations whilst working to internal SLA's Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) Take ownership for obtaining information required to diagnose and more »
incidents, queries or complaints via local or other communications channels like phone, email and Internet ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes Work on cases either on-site or remotely via phone, email and Internet Take ownership of incidents assigned to you and manage them through more »
relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »
year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD more »
End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery, our team also deliver a substantial number of concurrent change and improvement projects both more »
following key tasks: Provide Tier 3/4 support for all areas of the Microsoft 365 environment. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Infrastructure Operations Manager to design and implement new M365 functionality. Assist with the team with more »
