5 Temporary SLA Jobs

will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »

meets all compliance obligations in relation to Health & Safety as detailed in both the service specifications and those agreed in local Service Level Agreements (SLA) Upon request, deputise for the Senior Corporate Programmes Manager at internal and external stakeholder meetings, ensuring that the agreed Council position is represented and stakeholder more »

to invoices and payments via telephone and email delivering exceptional customer service Statement reconciliations Ensure SOX document is followed and prepare for audits Reach SLA targets Support projects, testing and improvements About you: Accounts payable experience Fluent in French and English Flexible approach Team player Strong customer service Benefits of more »

confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in more »