3 Permanent SLA Jobs in Cambridge

support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »

administration and installation, new servers when necessary Firewall and switch/router knowledge is desirable, but full training will be provided Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets. To provide technical maintenance and support of all user more »

current status Troubleshoot hardware and software issues until resolution or managed to conclusion before escalation Take responsibility and ownership of project work. Ensure any SLA’s or OLA’s are adhered to Working with PC, mobile, Tablet & Mac What We're Looking For A customer service focus, with an excellent more »