Cambridge, England, United Kingdom Hybrid / WFH Options
Impellam Group
support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within ServiceLevel Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »
PE3, Longthorpe, Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
Zellis
critical and strategic customer problems/escalations. Representing Service Support at a specific and limited number of service reviews and owning report creation on SLA performance for contractual/top 20 customers. Working with the Senior Leadership team specifically within Service Support to constantly review the customer online and offline more »
Peterborough, England, United Kingdom Hybrid / WFH Options
IT Naturally | B Corp | MSP
are managed. ensuring roles and responsibilities for the processes are defined, and processes are designed, implemented, and improved. Role Responsibilities Monitoring service performance against SLA/SLM activities for the products and services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan more »
role is to work as a member of a single on/offshore payroll team To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »
current status Troubleshoot hardware and software issues until resolution or managed to conclusion before escalation Take responsibility and ownership of project work. Ensure any SLA’s or OLA’s are adhered to Working with PC, mobile, Tablet & Mac What We're Looking For A customer service focus, with an excellent more »
Cambridge, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
administration and installation, new servers when necessary Firewall and switch/router knowledge is desirable, but full training will be provided Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets. To provide technical maintenance and support of all user more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the more »
action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services more »
