Dublin, Limerick, Cork, Belfast, City of Dublin, Republic of Ireland
The Recruitment Company
services (MS) service excellence. Own IT infrastructure portfolio service delivery regionally & globally Own overall IT Infrastructure related operational & contractual metrics (KPI's, OLA's & SLA's), drive continual improvement projects with innovative technological solutions. Sustain & improve IT Infrastructure portfolio revenue accounts wise, by driving & implementing innovative solution to complex problems more »
Self-Management with Good Organisational Skills. •Communication Skills •Ability to follow remote advanced technical instruction •Able to work to KPIs and SLA's About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »
internal stakeholders · Form pat of an on call rota · Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »
coordinate recruitment strategies, and manage candidate onboarding and training. Client Management: Innovate service delivery, maintain client relations, prepare manpower plans, and ensure service meets SLA requirements. Compliance Management: Ensure all operations are compliant with company policies and legal requirements. Who We're Looking For: Experience: Minimum 6 months in professional more »
local point of contact across multi-national and multi-disciplinary teams. • Support and enhance employee engagement demonstrating measurable outcomes. • Ensure service delivery within defined SLA’s with exceptional attention to detail. • Prepare appropriate comprehensive reports and presentations from raw data and make value-add recommendations. • Support the business in employee more »
Belfast, City of Belfast, County Antrim, United Kingdom
Som3
to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional more »
the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »
Belfast, County Antrim, Northern Ireland, United Kingdom
Global Technology Solutions Ltd
the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »
